SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. List of the Top 9 Market Research Tools and Software in 2024 1.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

MARCH 20, 2024

List of the Top 10 Customer Experience Management Software Companies in 2024 1. For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

JULY 2, 2024

A Detailed Overview of Best Customer Feedback Tools Customer Feedback Tools Features Free Trial Free Version Pricing G2 Rating SurveySensum End-to-end feedback management Robust text analytics Helps you with research product satisfaction or new concept testing Enables the teams to share and collect feedback in real-time.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

FEBRUARY 2, 2024

So, what are these customer engagement indicators that you need to measure in 2024? 5 Customer Engagement Metrics to Watch Out for in 2024 1. Net Promoter Score Definition: NPS indicates the likelihood of customers recommending a product or service to others. → Overall Customer Engagement Metrics 1.

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52

SurveySensum

MARCH 26, 2024

List of the 11 Best Survey Tools in 2024 Here’s a list of 11 popular and widely used survey tools: 1. It integrates with Salesforce, Google Analytics, and other tools to manage dataflows. You can use it for everything from market research to NPS surveys to understand your audience fully. 5 Pricing: $34/month 7.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

List of the 11 Best Online Survey Tools in 2024 Here’s a list of 11 popular and widely used online survey tools: 1. It integrates with Salesforce, Google Analytics, and other tools to manage dataflows. You can use it for everything from market research to NPS surveys to understand your audience fully. Capterra Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

FEBRUARY 26, 2024

Well, scroll down and find out the top 10 picks for employee pulse survey tools for 2024! Now, let’s see the best employee pulse survey tools in 2024. The platform’s Text Analytics software enables you to manage and analyze your survey results without any manual analysis and identify areas of improvement effortlessly.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

SurveySensum

FEBRUARY 14, 2024

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback. Analyze hundreds and thousands of text responses swiftly.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

SEPTEMBER 23, 2024

Ideal for both beginners and seasoned pros, it offers pre-built survey templates for NPS, CES, CSAT, onboarding, CSI, and many more, customizable questions, and automated workflows. Integrations: Integrates with applications like Workday, Salesforce, Adobe, and others to provide a shared flow of data.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

NOVEMBER 13, 2023

9 Mobile Survey Tools: A Quick Overview 9 Best Mobile Survey Tools of 2024 SurveySensum SurveyMonkey Jotform Typeform GetFeedback SurveySparrow Google Forms Qualaroo SoGoSurvey Conclusion First, let’s start by understanding what is a mobile survey tool and why it is important for you to focus on it. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

JUNE 3, 2024

Source: Gartner , Mar 26, 2024 2. Source: Gartner , Feb 28, 2024 3. The tool helps businesses design, launch, and analyze different types of CX surveys – NPS , CSAT, CES across different industries – B2B, SaaS, NBFC, Fintech, etc. Qualtrics: CX Consultation Are you new to the world of CX? When to launch which survey?

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

DECEMBER 13, 2024

Source: G2 , Jotform Review, Feb 08, 2024 3. Source: G2 , Jotform Review, Jan 30, 2024 4. Source: G2 , May 14, 2024 5. Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. NPS) and use deep dive features such as highlighting correlations between insights and background variables.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

MAY 24, 2024

Source: Gartner , Feb 28, 2024 2. NPS or CES or CSAT? So, the tool might be an ideal choice for enterprise-level organizations with big budgets, but if you are a medium to small-scale industry then paying such big bucks for limited settings and features is not an ideal solution for you. Qualtrics: CX Consultation New to the CX world?

CX 52

CX Start-ups Actionable Insights Text Analytics 52

SurveySensum

JANUARY 10, 2024

Best Times to Send a Survey in 2024 1. For instance, when someone buys your product, hold off on sending NPS surveys immediately after the interaction; let the experience sink in and send an NPS survey after they have experienced your product. Let’s get started. Be strategic about the type of survey, too.

NPS 52

NPS Customer Feedback CX Text Analytics 52

Gainsight

AUGUST 20, 2024

According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity. The Accelerating Adoption of AI in Customer Success According to Gartner , companies deploying AI as a business tool are projected to surpass 60% by the end of 2024. How did they do it?

AI 52

AI Scorecard Text Analytics Predictive Analytics 52

SurveySensum

OCTOBER 23, 2024

A good NPS score is all relative. The true value of NPS data comes from identifying trends, themes, etc, rather than evaluating each individual score. Along with comparing their own NPS scores over time, businesses should also evaluate their NPS score relative to industry standards and competitors to determine what’s “good” for them.

NPS 52

NPS E-commerce Transportation Healthcare 52

SurveySensum

MARCH 21, 2025

Already using HubSpot but also want to launch the NPS program? Now you are stuck between constantly switching between HubSpot and your NPS platform. If this sounds similar then you need an NPS tool that integrates with HubSpot and can make your life a little easier! Now which NPS tools integrate best with HubSpot?

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

Source : G2 , Qualtrics Review, Sep 14, 2024 → Is Qualtrics ideal for small businesses ? Source : G2 , Qualtrics Review, Nov 15 2024 4. Source : G2 , Qualtrics Review, Nov 15, 2024 5. Let’s see! You’d have to repeat some basic work like creating forms from the start if you pause the process or fail to finish it. 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Source : G2 , Medallia Review, Oct 11, 2024 2. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

Lumoa

JANUARY 14, 2025

Lumoa’s biggest features for 2024 Another year down! Meaning if you wanted to look at NPS data, you couldn’t actively compare those scores and open text responses with your CSAT data, at the same time. An example benefit of this feature: View an Insight Summary on ALL of your data – CSAT, NPS, CES, and more.

NPS 78

NPS AI Close the Loop Text Analytics 78