Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. However, first, you have to know where to look!

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

NOVEMBER 22, 2024

Source : G2 , Qualtrics Review, Sep 14, 2024 → Is Qualtrics ideal for small businesses ? Source : G2 , Qualtrics Review, Nov 15 2024 4. Source : G2 , Qualtrics Review, Nov 15, 2024 5. This feature also generates a detailed and analytical report on the analysis for further research. Let’s see! 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 6, 2024

Customer Reviews * Source : Sep 17, 2024 Looking for Qualtrics alternatives ? From DIY capabilities to omnichannel feedback management to real-time closed feedback mechanism – the tool provides a 360 degree customer experience management! Ease of Use 8.1 Quality of Support 8.1 Ease of Setup 8.3 The support comes in late or never.

Text Analytics 52

Text Analytics Omnichannel CX Social Media 52

SurveySensum

FEBRUARY 26, 2024

Well, scroll down and find out the top 10 picks for employee pulse survey tools for 2024! Now, let’s see the best employee pulse survey tools in 2024. The platform’s Text Analytics software enables you to manage and analyze your survey results without any manual analysis and identify areas of improvement effortlessly.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. 10 Best Customer Feedback Tools in 2024 1.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing).

CX 52

CX Customer Experience Social Media CRM 52

SurveySensum

FEBRUARY 14, 2024

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. By leveraging AI-enabled text analysis , SurveySensum turns qualitative feedback into actionable insights, enabling data-driven decisions and continuous improvement in the employee experience.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52