SurveySensum

MARCH 26, 2024

List of the 11 Best Online Survey Tools in 2024 Here’s a list of 11 popular and widely used online survey tools: 1. It integrates with Salesforce, Google Analytics, and other tools to manage dataflows. It provides a sentiment analysis tool and word cloud generator. 5 Pricing: $34/month 7.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

FEBRUARY 14, 2024

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Well, you’re in the right place!

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing).

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

MAY 31, 2024

10 Ways to Leverage AI for Customer Experience (CX) in 2024 Now that you’ve understood how important AI is for customer experience in the current business landscape, let’s see the top 10 ways you can incorporate this technology in your CX domain in 2024. They purchase and engage from multiple channels as per their comfort.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Pros Robust sentiment analysis to categorize the feedback responses automatically. Best Features Intuitive editor to create NPS, CES, CSAT, and other surveys in minutes.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

JUNE 3, 2024

Source: Gartner , Mar 26, 2024 2. Source: Gartner , Feb 28, 2024 3. This tool can be expensive for small businesses and also lacks advanced analytical insights. Qualtrics: CX Consultation Are you new to the world of CX? Then these questions must have crossed your mind – Where to start? When to launch which survey?

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

NOVEMBER 13, 2023

9 Mobile Survey Tools: A Quick Overview 9 Best Mobile Survey Tools of 2024 SurveySensum SurveyMonkey Jotform Typeform GetFeedback SurveySparrow Google Forms Qualaroo SoGoSurvey Conclusion First, let’s start by understanding what is a mobile survey tool and why it is important for you to focus on it. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

OCTOBER 2, 2024

billion in 2024 and is projected to grow at a 9.8% Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics. Use sentiment analysis tools to find out the way your customers see your brand. It’s no wonder the global CRM market is valued at $70.2 CAGR, reaching $178.7

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

NOVEMBER 22, 2024

Source : G2 , Qualtrics Review, Sep 14, 2024 → Is Qualtrics ideal for small businesses ? Source : G2 , Qualtrics Review, Nov 15 2024 4. Source : G2 , Qualtrics Review, Nov 15, 2024 5. This feature also generates a detailed and analytical report on the analysis for further research. Let’s see! 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Source : G2 , Medallia Review, Oct 11, 2024 2. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

MARCH 21, 2025

AI-driven sentiment analysis is used to uncover hidden patterns in customer feedback. Easy-to-use dashboard for in-depth NPS analysis. Pros: Limited survey visibility In-app survey Cons: Limited customization capabilities Customer Review * Source : G2 , Apr 03, 2024 Pricing Paid plans start at $99/month. Available 3.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

APRIL 18, 2025

Source: Capterra (July 2024) 3. Weak Data Analytics & Reporting Youll see basic trends with Microsoft Forms, but for real analytics, youll need something more powerful. Source: Capterra (December 2024) 5. Source: Capterra (June 2024) 6. AI-Powered Text Analytics Bid farewell to manual number-crushing.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SurveySensum

JANUARY 6, 2025

Source: Capterra, 2024 These are the reasons why businesses are looking for alternatives to Google Forms. Our View : The tool is pretty basic, so if you are a beginner it can be ideal for you, but might not be ideal if you are looking for a Google Forms alternative with in-depth analysis capabilities.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52