TeamSupport

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.

Innovation 98

Innovation Customer Service Omnichannel Social Media 98

SurveySensum

OCTOBER 31, 2024

Digital customer engagement refers to the process of interacting with customers via multiple digital platforms like social media channels, websites, apps, etc to foster a long-lasting and deep relationship with customers. What is Digital Customer Engagement?

Social Media 52

Social Media Omnichannel Technology Technology 52

ECXO

JULY 26, 2023

By collecting and analysing data from various touchpoints, such as website visits, mobile app usage, social media interactions, and customer service interactions, companies can ensure consistent and personalised experiences across channels. In 2024 we are launching our education program. Find out more here.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Customer Think

SEPTEMBER 10, 2024

In the USA, numerous digital marketing agencies excel in offering various services, including SEO, social media marketing, content creation, […] Digital marketing companies play a crucial role in helping businesses enhance their online presence, engage with their target audience, and drive sales.

Social Media 110

Social Media Sales 110

Help Scout

AUGUST 28, 2024

Struggling to manage social media customer service? This article explores the benefits of social media customer service tools and offers a breakdown of 9 of the best options on the market. Read the full article

Social Media 45

Social Media Customer Service 45

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! So, let us guide you through the best B2B NPS software options of 2024. In 2024, NPS remains an essential metric for businesses of all sizes. The post Best NPS Software for B2B Businesses in 2024 appeared first on Retently. Happy surveying!

NPS 105

NPS B2B Net Promoter Score Actionable Insights 105

Service Quality Institute

JANUARY 8, 2025

Today with Social Media that means hundreds and often thousands of people hear about the problems. I predict sales will have increased in 2024 by over $80 billion. Around January 31 they will release their 2024 financial numbers. When you provide lousy customer service they do not come back and they tell their friends.

Customer Service 52

Customer Service Social Media Start-ups Education 52

Hodusoft

DECEMBER 26, 2024

Equipped with smartphones, they would rather prefer to send text messages, instant messages, emails, or engage through webchat or social media. As per a study nine out of every ten respondents in 2024 prefer receiving text messages over a phone call or email. phone, chat, social media).

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

NGDATA

AUGUST 1, 2024

In 2024, digital marketing is heavily influenced by the integration of AI, which enables highly personalized experiences and efficient automation of marketing processes. Social listening has become crucial for staying ahead of consumer trends and understanding market sentiments. appeared first on NGDATA.

Social Media 52

Social Media Social Listening AI Innovation 52

ECXO

JUNE 25, 2024

By analyzing social media posts, product reviews, and other user-generated content, AI can identify patterns and sentiments that inform the design process. May 21, 2024. March 5, 2024. Beyond the hype: Capturing the potential of AI and gen AI in tech, media, and telecom.” February 22, 2024.

AI 156

AI Customer Experience Legal Manufacturing 156

NGDATA

AUGUST 1, 2024

In 2024, the optimal times to post on various social media platforms differ significantly, highlighting the importance of tailored strategies for each platform. Understanding these nuances can help marketers maximize their reach and engagement across different social media channels.

Social Media 52

Social Media 52

Customer Think

MAY 14, 2024

A new CCMC study of 8,500 respondents has found difficult-to-handle Covid/Supply Chain/Inflation issues have come to the fore along with more intense emotions and social media use. The study, fielded in January 2024 and co-sponsored by Colgate, Pepsico, Purina, KraftHeinz, and Kellanova, looked […]

Social Media 75

Social Media Customer Loyalty 75

Uniphore

NOVEMBER 16, 2021

More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). Banking contact center interactions are expected to remain elevated through 2024. Between 2020 and 2021, financial technology adoption grew from 58% to 88% of U.S.

Net Promoter Score 130

Net Promoter Score Contact Center Artificial Intelligence NPS 130

Hodusoft

APRIL 1, 2024

HoduCC Named Category Leader in 2024 GetApp Awards GetApp, a trusted online platform facilitating businesses in selecting the most suitable software solutions, has named HoduCC as one of the recipients in the 2024 GetApp Awards. The post HoduCC Named Category Leader in 2024 GetApp Awards appeared first on Hodusoft.

Contact Center 52

Contact Center Social Media Innovation Customer Satisfaction 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Omni-Channel Data Collection : Feedback collection across email, SMS, social media, and in-app embeds. QuestionPro has been a go-to for many, but the competition is heating up.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Comm100

OCTOBER 13, 2024

Fast and Responsive Service is Becoming Increasingly Valuable for Newer Players Jonathan noted that the average age for casino players fell from 50 in 2019 to 42 in 2024, and he expects this to fall even further over time. With this change in demographic, companies also have to prepare for changes in demand.

Gaming 52

Gaming AI Social Media Compliance 52

Retently

NOVEMBER 13, 2024

In 2024, this market is expected to be worth $5.71 trillion in 2024 , marking an 8.4% Social Sharing and Community Engagement Virtual fitting rooms make shopping more interactive by enabling customers to instantly share their virtual try-ons with friends on social media. But why are VFRs growing so quickly?

CX 149

CX Retail Social Media Artificial Intelligence 149

Hodusoft

FEBRUARY 6, 2024

HoduSoft Ready to Shine at IT EXPO 2024: Showcasing its Powerful Communication Solutions Over the past few years, the communication landscape has undergone major transformations, driven by advanced technologies, changing customer expectations, and an increase in digital platforms. Ask for a Free demo!

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” The post Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 appeared first on Hodusoft. Ask for a Free demo!

Omnichannel 52

Omnichannel CX Contact Center Sentiment Analysis 52

Retently

AUGUST 12, 2024

Customers interact with brands across multiple channels, including online stores, physical outlets, mobile apps, and social media. The post Best NPS Software for Ecommerce & Retail Brands in 2024 appeared first on Retently. NPS solutions must cater to a broad audience and provide insights into various customer segments.

NPS 80

NPS Retail Net Promoter Score Touchpoint 80

DMG Consulting

JANUARY 3, 2024

Welcome to the 2024 Contact Center 2024 is starting off against a backdrop that includes an uncertain economy, massive technology innovation, and a workforce with changing expectations. The post Welcome to the 2024 Contact Center appeared first on DMG Consulting. Happy New Year!

Contact Center 48

Contact Center Artificial Intelligence Social Media AI 48

Hodusoft

FEBRUARY 4, 2024

Transforming CX: A Glimpse into HoduSoft's Next-Gen Communication Solutions at the Digital CX Summit 2024 In today’s swiftly evolving digital communication landscape, customers have access to more information and options to choose from. As a result, they expect seamless omnichannel experiences. Ask for a Free demo!

CX 52

CX Omnichannel Contact Center Social Media 52

Aquire

OCTOBER 13, 2021

percent CAGR from 2019 to 2024. Social media is a hub for engagement. Social media is always part of customer service trends, because they evolve constantly. For sure, social media is a great platform for connecting with customers. Mobile also won’t remain a trend solely for purchasing. Read more.

Customer Service 90

Customer Service Social Media Omnichannel Artificial Intelligence 90

SurveySensum

SEPTEMBER 2, 2024

eMarketer expects that CTV ad spending will increase to over $30 billion in 2024. A study done by TapJoy reveals that 72% of mobile gamers willingly engage with rewarded in-app ads, while 64% prefer rewarded ads over sponsored social media posts. In-game advertising is an important and growing trend.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

Retently

MARCH 26, 2024

Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.) Medallia’s EDR pricing extends across the platform, covering signals like surveys, social media feedback, and video responses. While its capabilities are impressive, they come with a complexity that may not suit all businesses.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

SurveySensum

FEBRUARY 17, 2025

In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Social Media Monitoring : Tracking brand sentiment and emerging trends.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Zendesk

JANUARY 17, 2024

The Zendesk Customer Experience Trends Report 2024 dives into why intelligent customer experience is so important. Companies use this philosophy to foster loyalty and retention at all touchpoints, whether that’s a call to customer service , an ad on social media, or an email campaign.

Customer Experience 52

Customer Experience Omnichannel E-commerce AI 52

Retently

JANUARY 25, 2023

What’s more, Google announced it will stop using third-party cookies in Chrome by the end of 2023, to then postpone it to 2024. One way to monitor customer sentiment online is by using social media listening tools. Specifically, a cut of over 60% in their sales for every dollar spent was predicted.

Social Media 31

Social Media Customer Acquisition Non-Profits NPS 31

Hodusoft

FEBRUARY 16, 2022

A Gartner survey suggests 30% of organizations will shift their on-premise contact center operations to remote by 2024. In the last decade, contact center software has evolved to omnichannel contact center software (enabled to route contacts across multiple channels, such as email, chat, SMS, social media, and more.)

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

CommBox

MAY 18, 2021

Instant messaging, phone systems, SMS, email, and social media have stormed our lives and our work. billion by 2024. billion by 2024. The last 20 years have seen a spike in new communication technologies and devices like never before. . Image Source: MNM.

Artificial Intelligence 98

Artificial Intelligence Social Media Technology Technology 98

Steven Van Belleghem

NOVEMBER 28, 2023

Social media and the Big Tech ecommerce giants have been personalizing their content and communications for years now, but most other sectors have been found wanting in that area. So these are my hottest trends for 2024. Let me know which ones are yours over the socials! The era of Search 3.0 is just around the corner.

CX 62

CX Customer Experience Entertainment Gaming 62

SurveySensum

JUNE 4, 2024

Source: G2 , Feb 12, 2024 Best Features GWI conducts large-scale surveys across various regions and demographics, covering over 40 countries. Source: G2 , Jan 07, 2024 Best Features The tool is free so it is an ideal market research tool for small businesses. However, the tool lacks robust filtering options.

E-commerce 52

E-commerce Social Media Non-Profits Start-ups 52

ECXO

JANUARY 30, 2024

Let’s explore these biological and physiological aspects of the brain The amygdala 2024. The prefrontal cortex (PFC) and Hippocampus 2024. Dopamine and Oxytocin 2024. All Rights Reserved.

CX 156

CX Customer Loyalty Education Customer Retention 156

Intercom

OCTOBER 10, 2024

They swapped stories about how tools such as the Mac and the synthesizer shaped their careers and lives, and how their initial enthusiasm for technology has given way to a good deal of skepticism as the impact of social media has become a greater part of our lives.

AI 72

AI Customer Service Entertainment Technology 72

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. Here are the 7 trends in customer service of 2024 that are shaping the future of customer service. However, as we venture into 2024, it’s evident that AI isn’t here to replace humans but to work alongside them.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

Zonka Feedback

JANUARY 15, 2024

Imagine a world where businesses decipher customer sentiments, researchers unveil hidden academic gems, and social media becomes an open book of insights.

Social Media 52

Social Media Customer Feedback 52