NGDATA
SEPTEMBER 5, 2024
The report emphasizes the importance of aligning long-term technology strategies with internal capacities and external ecosystems to successfully scale new technologies. Source The post McKinsey Technology Trends Outlook 2024 appeared first on NGDATA.
Customer Think
AUGUST 9, 2024
As I have written a couple of times before, 2024 will be the year of truth for GenAI. Truth in the sense of proving the delivery of real business value to technology users. These technologies didn’t deliver a significant […] Why did the Metaverse disappear as fast as it came up? Or blockchains, for that matter?
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DMG Consulting
FEBRUARY 8, 2024
AI is the Tailwind for 2024 Contact Center Technology Investments On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and managers to ask about their top business priorities and technology investment plans for the following year.
Customer Think
JANUARY 20, 2024
At the forefront of 2024 is the unstoppable wave of technological innovation. The New Year symbolizes a clean slate, and January is the ideal time for sales professionals to dust off 2023 and kick off their sales priorities for Q1 with a renewed vigor.
Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)
We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond. Anticipated future use cases as we project into 2024 and beyond. Delve into the diverse use cases where data analytics plays a pivotal role.
TeamSupport
DECEMBER 20, 2023
Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Implementing robust feedback loops in 2024 is essential for gaining insights into customer experiences.
DMG Consulting
NOVEMBER 25, 2024
AI technologies, including GenAI, are being integrated into the fabric of CCaaS platforms, enhancing these increasingly complex and high-value solutions. To learn more about the 2024 – 2025 Contact Center as a Service Product and Market Report , visit the site , or contact Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098.
Speaker: Jason Cottrell and Brian Walker
Now, retail success depends on integrating a blend of diverse technologies to thrive. 📅 June 20, 2024 at 9:30 am PT, 12:30 pm ET, and 5:30 pm GMT The era of all-in-one platforms is over. Explore a customer-centric approach to navigating digital transformation in retail. Gradually upgrade your systems for continuous improvement.
Speaker: Pulkit Agrawal
DAPs are no-code solutions that integrate seamlessly with various technologies, and by fostering user adoption, these platforms help organizations maximize the potential of their tech investments. Register now to save your seat!
Speaker: Conrado Morlan
The Future of Product Management 🔮 How to continuously integrate AI into your work to stay ahead of emerging trends and technologies. 📆 October 10, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm GMT Use Product Management Today’s webinars to earn professional development hours!
Speaker: Evelyn Chou
📅 November 7, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm GMT Use this publication’s webinars to earn professional development hours! Register to save your seat!
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond. Mastering Loyalty in Modern Retail: Explore the art of loyalty and promotional strategies that engage today’s shoppers.
Speaker: Brad Pinneke, VP of Business Development at Payrix and Worldpay for Platforms
From assessing technology capabilities to leveraging business development opportunities, this session will give you a clear, actionable strategy to select the right partner for scaling your business. 📆 October 23, 2024 at 9:30 AM PDT, 12:30 PM EDT, 5:30 PM BST Save your seat for this exclusive webinar today!
Speaker: Miriam Connaughton and Donald Knight
Objectives: 🌟 DISCOVER the impact of exceptional employee experience delivery and how technology transforms it. 🤖 UNDERSTAND how technology can deepen connections in distributed work environments and how AI can enrich human experiences when used ethically.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in!
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