SurveySensum

DECEMBER 24, 2024

Source: G2 review, Oct 08, 2024 2. Source: G2 review, Oct 08, 2024 3. Expensive The advanced features and detailed analytics are only available in the higher-tier plans, which can be expensive. Expensive The advanced features and detailed analytics are only available in the higher-tier plans, which can be expensive.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

MARCH 20, 2024

List of the Top 10 Customer Experience Management Software Companies in 2024 1. For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

FEBRUARY 26, 2024

Well, scroll down and find out the top 10 picks for employee pulse survey tools for 2024! Now, let’s see the best employee pulse survey tools in 2024. The platform’s Text Analytics software enables you to manage and analyze your survey results without any manual analysis and identify areas of improvement effortlessly.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

SurveySensum

MARCH 26, 2024

List of the 11 Best Survey Tools in 2024 Here’s a list of 11 popular and widely used survey tools: 1. It integrates with Salesforce, Google Analytics, and other tools to manage dataflows. But the challenge is, with so many tools in the market, which one should you go for? 5 Pricing: $34/month 7.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

JUNE 4, 2024

Source: G2 , Feb 12, 2024 Best Features GWI conducts large-scale surveys across various regions and demographics, covering over 40 countries. Source: G2 , Jan 07, 2024 Best Features The tool is free so it is an ideal market research tool for small businesses. However, the tool lacks robust filtering options.

E-commerce 52

E-commerce Social Media Non-Profits Start-ups 52

SurveySensum

MARCH 26, 2024

List of the 11 Best Online Survey Tools in 2024 Here’s a list of 11 popular and widely used online survey tools: 1. It integrates with Salesforce, Google Analytics, and other tools to manage dataflows. 5 Pricing: $34/month 7.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

JULY 2, 2024

A Detailed Overview of Best Customer Feedback Tools Customer Feedback Tools Features Free Trial Free Version Pricing G2 Rating SurveySensum End-to-end feedback management Robust text analytics Helps you with research product satisfaction or new concept testing Enables the teams to share and collect feedback in real-time.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

DMG Consulting

AUGUST 3, 2020

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 22020 – 2021 Interaction Analytics Product and Market Report. The Report focuses on contact center and service-related uses of interaction (speech and text) analytics.

Text Analytics 62

Text Analytics Contact Center Innovation Sales 62

SurveySensum

FEBRUARY 2, 2024

So, what are these customer engagement indicators that you need to measure in 2024? 5 Customer Engagement Metrics to Watch Out for in 2024 1. For example, “On a scale of 0-10, how likely are you to recommend Text Analytics to a friend or colleague?” Overall Customer Engagement Metrics 1.

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52

SurveySensum

FEBRUARY 14, 2024

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback. Analyze hundreds and thousands of text responses swiftly.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing).

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

DECEMBER 4, 2024

According to the extensive research done by Satmetrix in 2024, the industry average NPS in financial services is 73. Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Suggested Read: How to Implement NPS in B2B ?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

AUGUST 28, 2024

So, let’s explore how the 10 best companies for customer experience in 2024 do it differently and take some lessons from their CX strategies. Derive actionable insights from your feedback with SurveySensum’s AI-enabled text analytics software and take prioritized action that will impact your bottom line!

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

DMG Consulting

APRIL 15, 2020

Due to the high demand for more intelligent (and, in the future, AI-enabled) contact center WFM solutions, and because of the currently limited interest in back-office and branch solutions, DMG estimates that revenue from the WFM market will increase by 10% in 2020, 11% in 2021 and 2022, and 12% in 2023 and 2024.

Contact Center 62

Contact Center Machine Learning Predictive Analytics Artificial Intelligence 62

SurveySensum

JUNE 3, 2024

Source: Gartner , Mar 26, 2024 2. Source: Gartner , Feb 28, 2024 3. This tool can be expensive for small businesses and also lacks advanced analytical insights. Qualtrics: CX Consultation Are you new to the world of CX? Then these questions must have crossed your mind – Where to start? When to launch which survey?

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

NOVEMBER 13, 2023

9 Mobile Survey Tools: A Quick Overview 9 Best Mobile Survey Tools of 2024 SurveySensum SurveyMonkey Jotform Typeform GetFeedback SurveySparrow Google Forms Qualaroo SoGoSurvey Conclusion First, let’s start by understanding what is a mobile survey tool and why it is important for you to focus on it. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

DMG Consulting

FEBRUARY 20, 2025

In December 2024, DMG issued a worldwide survey through our network of media partners designed for enterprise, customer experience (CX), contact center, and IT executives. of survey respondents. As is the case with AQM, the growing interest in these solutions has been greatly influenced by the functional intelligence of GenAI and LLMs.

Contact Center 62

Contact Center Technology Technology AI 62

SurveySensum

DECEMBER 13, 2024

Source: G2 , Jotform Review, Feb 08, 2024 3. Source: G2 , Jotform Review, Jan 30, 2024 4. Source: G2 , May 14, 2024 5. Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

JUNE 6, 2024

Source: G2 , May 01, 2024 Best Features Google Workspace has an API for larger organizations to integrate these apps with third-party applications with ease. Source: G2 , May 14, 2024 Best Features The tool is very user-friendly and incredibly adaptable. Our View: This is an ideal beginner-friendly survey tool for 2024.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

NOVEMBER 23, 2023

Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

MAY 31, 2024

10 Ways to Leverage AI for Customer Experience (CX) in 2024 Now that you’ve understood how important AI is for customer experience in the current business landscape, let’s see the top 10 ways you can incorporate this technology in your CX domain in 2024. They purchase and engage from multiple channels as per their comfort.

AI 52

AI CX Customer Experience Sentiment Analysis 52

DMG Consulting

OCTOBER 17, 2019

At the same time, vendors are investing in their RPA solutions, increasing the use of AI technologies, especially machine learning, predictive analytics, innovative optical character recognition (OCR), and advanced computer vision capabilities.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

SurveySensum

JUNE 5, 2024

Source: G2 , Mar 03, 2024 Best Features Alchemer is very easy to learn and use, an intuitive tool and has a wide range of different question options. Source: G2 , Mar 03, 2024 Best Features The tool provides excellent questioning and branching capabilities. Adding the PDF report capability might cost you more.

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

OCTOBER 2, 2024

billion in 2024 and is projected to grow at a 9.8% Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics. CRM tools allow businesses to organize contact information, monitor customer interactions, and identify future sales opportunities. CAGR, reaching $178.7 billion by 2034.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

MAY 24, 2024

Source: Gartner , Feb 28, 2024 2. So, the tool might be an ideal choice for enterprise-level organizations with big budgets, but if you are a medium to small-scale industry then paying such big bucks for limited settings and features is not an ideal solution for you. Qualtrics: CX Consultation New to the CX world? Where to start? What to ask?

CX 52

CX Start-ups Actionable Insights Text Analytics 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JANUARY 10, 2024

Best Times to Send a Survey in 2024 1. With advanced features like survey throttling, Text Analytics, customizable dashboards, and many others – it analyzes and extracts actionable insights from customer feedback. Let’s get started. That’s when people are usually more focused and ready to engage.

NPS 52

NPS Customer Feedback CX Text Analytics 52

Gainsight

AUGUST 20, 2024

According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity. The Accelerating Adoption of AI in Customer Success According to Gartner , companies deploying AI as a business tool are projected to surpass 60% by the end of 2024.

AI 52

AI Scorecard Text Analytics Predictive Analytics 52

SurveySensum

OCTOBER 23, 2024

Even though this is the case, the NPS score of 40 has stayed the same for 2024. Even though this is the case, the NPS score of 40 has stayed the same for 2024. In 2024, the industry still holds a high ground and even increased the average score to 80. From 38, in 2023, it had climbed to 46 in 2024.

NPS 52

NPS E-commerce Transportation Healthcare 52

SurveySensum

NOVEMBER 22, 2024

Source : G2 , Qualtrics Review, Sep 14, 2024 → Is Qualtrics ideal for small businesses ? Source : G2 , Qualtrics Review, Nov 15 2024 4. Source : G2 , Qualtrics Review, Nov 15, 2024 5. This feature also generates a detailed and analytical report on the analysis for further research. Let’s see! 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

MARCH 21, 2025

Pros: Free CX Consultation for end-to-end support Ad-hoc research on the same platform Text Analytics to give you top trends and sentiments Advanced NPS Reporting 24*7 customer support with a 2-hour SLA guaranteed Cons: Some app integrations are missing but their swift support team is ready to integrate on your request. Available 3.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Source : G2 , Medallia Review, Oct 11, 2024 2. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

NOVEMBER 6, 2024

Customer Reviews * Source : Sep 17, 2024 Looking for Qualtrics alternatives ? Text Analytics Software Unlike Confirmit and Qualtrics, SurveySensum’s text analytics software comes with the free plan and in the free version. Ease of Use 8.1 Quality of Support 8.1 Ease of Setup 8.3 The support comes in late or never.

Text Analytics 52

Text Analytics Omnichannel CX Social Media 52

Lumoa

JANUARY 14, 2025

Lumoa’s biggest features for 2024 Another year down! The Table lets you look at all those scores and compare them against each other: New analytics features for surveys without text For a long while, Lumoa has prided itself on having some of the best text analytics software in the world. Crazy how time flies.

NPS 78

NPS AI Close the Loop Text Analytics 78

SurveySensum

JANUARY 6, 2025

Source: Capterra, 2024 These are the reasons why businesses are looking for alternatives to Google Forms. Complex Surveys You may often find it difficult to handle complex survey data with Google Forms, and cant fully utilize the data to the benefit of the business. Pricing: The pricing starts at $99/year.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52