SurveySensum

DECEMBER 4, 2024

According to the extensive research done by Satmetrix in 2024, the industry average NPS in financial services is 73. Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Suggested Read: How to Implement NPS in B2B ?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

FEBRUARY 2, 2024

So, what are these customer engagement indicators that you need to measure in 2024? 5 Customer Engagement Metrics to Watch Out for in 2024 1. For example, “On a scale of 0-10, how likely are you to recommend Text Analytics to a friend or colleague?” Overall Customer Engagement Metrics 1.

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52

SurveySensum

AUGUST 28, 2024

So, let’s explore how the 10 best companies for customer experience in 2024 do it differently and take some lessons from their CX strategies. Derive actionable insights from your feedback with SurveySensum’s AI-enabled text analytics software and take prioritized action that will impact your bottom line!

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

SurveySensum

NOVEMBER 23, 2023

Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text. It allows you to measure NPS at any customer touchpoint via any platform or channel like SMS or email.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

JUNE 6, 2024

Source: G2 , May 01, 2024 Best Features Google Workspace has an API for larger organizations to integrate these apps with third-party applications with ease. Source: G2 , May 14, 2024 Best Features The tool is very user-friendly and incredibly adaptable. Our View: This is an ideal beginner-friendly survey tool for 2024.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

OCTOBER 2, 2024

billion in 2024 and is projected to grow at a 9.8% Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics. CXM is all about optimizing your interactions to ensure customers feel valued and satisfied at every touchpoint. It’s no wonder the global CRM market is valued at $70.2

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

JUNE 5, 2024

Some more value-added features of SurveySensum: Ad hoc research in the same feedback platform Survey white labeling Unlimited surveys Unlimited users Unlimited Ad Hoc research Unlimited touchpoints No need to switch between tools! Source: G2 , Mar 03, 2024 Best Features The tool provides excellent questioning and branching capabilities.

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

MAY 24, 2024

Source: Gartner , Feb 28, 2024 2. Even with this basic paid plan, you get 500 responses per month and 5000 emails per month, along with all the website integrations, unlimited users, unlimited surveys, unlimited touchpoints, and unlimited questions [All inclusive]. Qualtrics: CX Consultation New to the CX world? Where to start?

CX 52

CX Start-ups Actionable Insights Text Analytics 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

NOVEMBER 22, 2024

Source : G2 , Qualtrics Review, Sep 14, 2024 → Is Qualtrics ideal for small businesses ? Source : G2 , Qualtrics Review, Nov 15 2024 4. Source : G2 , Qualtrics Review, Nov 15, 2024 5. This feature also generates a detailed and analytical report on the analysis for further research. Let’s see! 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

MARCH 21, 2025

By leveraging NPS tools that integrate with HubSpot, you can: Automate survey distribution : Send NPS surveys at key touchpoints in the customer journey. Along with that, you also receive website integrations, unlimited surveys, unlimited users, unlimited touchpoints, and unlimited questions. Thats where NPS tools come in. Available 3.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Source : G2 , Medallia Review, Oct 11, 2024 2. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

Lumoa

JANUARY 14, 2025

Lumoa’s biggest features for 2024 Another year down! The Table lets you look at all those scores and compare them against each other: New analytics features for surveys without text For a long while, Lumoa has prided itself on having some of the best text analytics software in the world. Crazy how time flies.

NPS 78

NPS AI Close the Loop Text Analytics 78

SurveySensum

NOVEMBER 6, 2024

Customer Reviews * Source : Sep 17, 2024 Looking for Qualtrics alternatives ? Text Analytics Software Unlike Confirmit and Qualtrics, SurveySensum’s text analytics software comes with the free plan and in the free version. Ease of Use 8.1 Quality of Support 8.1 Ease of Setup 8.3 The support comes in late or never.

Text Analytics 52

Text Analytics Omnichannel CX Social Media 52

SurveySensum

JANUARY 6, 2025

Source: Capterra, 2024 These are the reasons why businesses are looking for alternatives to Google Forms. Free Trial : Yes, it offers a free plan and a free trial with 25 survey responses and website integrations, unlimited surveys, unlimited touchpoints, unlimited users, and unlimited questions.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52