ECXO

JULY 10, 2024

Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. ” This provides a limited and momentary glimpse into customer sentiment.

Sentiment Analysis 374

Sentiment Analysis Customer Feedback NPS Net Promoter Score 374

DMG Consulting

DECEMBER 3, 2024

CX 2025: Navigating the Mega Trends December 2024 2024 was another tumultuous year for the customer experience (CX) market with the entrance of many new artificial intelligence (AI)-enabled products. We wish you and your loved ones a New Year of health, happiness, peace, and success – here’s to a great 2025!

CX 59

CX Artificial Intelligence Outlook AI 59

CX Network

DECEMBER 11, 2024

Discover 2025's top CX trends: AI, cybersecurity, phygital retail & trust-driven strategies for brand success

CX 64

CX Customer Experience Retail AI 64

Customer Think

SEPTEMBER 25, 2024

With the fourth quarter of 2024 less than two weeks away, many B2B marketing and sales leaders will soon begin planning for 2025. To develop an effective go-to-market plan, it’s vital to understand how the decision-makers in your target market(s) prefer to engage with potential suppliers at all stages of the buying process.

B2B 69

B2B Sales 69

C3Centricity

DECEMBER 10, 2024

If you prefer to listen rather than read: Marketing Deep Dives by Denyse Top 2025 Consumer Trends For CPG 1. The consumer landscape is transforming profoundly, presenting CPG companies with challenges and immense opportunities. Consumers now demand tailored experiences that align with their unique needs, values, and preferences.

Machine Learning 66

Machine Learning Social Media Innovation Sales 66

Zonka Feedback

DECEMBER 21, 2024

The results are in, and they tell a story of successZonka Feedback proudly claims 24 G2 badges for Winter 2025, solidifying our position as a trusted leader in Experience Management and Feedback Analytics.

52

52

Customer Think

AUGUST 30, 2021

billion by 2025. The AI market is growing at a rapid rate, with experts claiming that it will snowball to reach a market value of $190.61 Research also indicates that the forecasted AI annual growth rate will reach 33.2% between 2020 and 2027. And if you think that AI is primarily being used to drive […].

Artificial Intelligence 145

Artificial Intelligence AI 145

DMG Consulting

NOVEMBER 25, 2024

DMG Consulting’s 2024 – 2025 Contact Center as a Service Product and Market Report examines the CCaaS market, competitive landscape, technology, products, functional capabilities, and the business, servicing, and market trends that are driving adoption and innovation. To order your copy of the Report, visit dmgconsult.com.

Contact Center 59

Contact Center Artificial Intelligence AI Innovation 59

eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. ”—offers a narrow and momentary transactional perspective on customer sentiment.

NPS 373

NPS Customer Feedback Net Promoter Score B2C 373

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. What: Releases Future Contact Center Outlook, 2025 – 2040. Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released Future Contact Center Outlook 2025 – 2040.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. 5) 15 Best Qualtrics Alternatives and Competitors of 2025 Stop right there! After some research, I’ve listed out the top 15 Qualtrics competitors and alternatives for 2025. 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

Customer Think

AUGUST 9, 2024

Southwest has recently announced that they are going to be just like all the other airlines starting in 2025. Assigned seats, more leg room sections, etc. How long til they start charging for checked bags?

Innovation 110

Innovation Customer Loyalty Customer Experience 110

Customer Think

NOVEMBER 24, 2021

Over the last four years, more than half (51%) of top-performing companies have either turned to or plan to use Artificial Intelligence (AI) powered guided selling by 2025, according to Gartner. Gartner says: “AI functionality has permanently transformed the form and function of guided selling capabilities.

Sales 122

Sales Artificial Intelligence B2B AI 122

eglobalis

OCTOBER 14, 2024

ECXO promotes collaboration, innovative learning methods, and is preparing to launch its beta certification program in 2025-2026, which will be distinct from existing models by incorporating evolving aspects of CX. Their focus is on driving CX maturity across Europe, the Middle East, Africa, and APAC, with plans to expand globally.

Education 345

Education Customer Experience Customer Journey Map Innovation 345

DMG Consulting

SEPTEMBER 6, 2024

Revenue from CAI implementations is expected to grow by more than 200% in 2025 and 2026, and at least 100% in the following three years, 2027 – 2029. To learn more about the 2024 – 2025 Conversation AI Solutions for the Enterprise report, visit dmgconsult.com , or contact Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

ECXO

DECEMBER 18, 2024

Merry Christmas , Happy Hanukkah , and an Amazing Start to 2025! Merry Christmas , Happy Hanukkah , and an Amazing Start to 2025! Hannukah 2024 The ECXO Wishes You a Season of Light and Joy! To all of you celebrating Christmas and Hanukkah , we extend our warmest wishes for joy, connection, and peace.

Customer Experience 156

Customer Experience CXM CX 156

Customer Think

APRIL 22, 2021

dollars by 2025, more than twice the 83.3 Yes, OTT platforms saw tremendous growth, and they became a major source of entertainment for users. As per Statista, OTT media revenue is predicted to reach over 167 billion U.S. billion earned […].

Entertainment 116

Entertainment Technology Technology 116

SurveySensum

DECEMBER 13, 2024

Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements. 5 Top 13 Jotform Competitors & Alternatives in 2025 1. 5 Top 13 Jotform Competitors & Alternatives in 2025 1.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Customer Think

JULY 11, 2021

billion by 2025. Rising crime rates, falling prices of home security devices, and the growing adoption of IoT smart homes and cloud-based technologies are driving the sector to an estimated $62.3 While the increasing demand for 24/7 monitoring service means that professionally installed products are expected […].

CX 114

CX Technology Technology 114

Customer Think

JUNE 3, 2023

According to Statista, the AI software market will reach $126 billion by 2025, and 57% of companies already use AI to improve the services they offer. While Elon Musk and other experts have called for a pause in AI development, businesses are showing no signs of stopping. Using this technology to handle calls is more […]

AI 105

AI Sales Technology Technology 105

Uniphore

NOVEMBER 20, 2017

trillion by 2025! In fact, according to a recent report by McKinsey and Company , it’s predicted that automation technologies, such as Robotic Process Automation, (RPA) will have a potential economic impact of nearly $6.7 Lets take a look: Read More.

Technology 0

Technology Technology 0

Beyond Philosophy

OCTOBER 9, 2015

Frost and Sullivan, the growth consulting firm, predicted that by the year 2025, global traffic would be measured in 100 Zettabytes. But Big data is only showing us a part of the big picture. The biggest part, WHY people do what they do is, as of yet, missing from Big Data.

Customer Relationship 164

Customer Relationship CX Customer Experience Customer Retention 164

CX Network

NOVEMBER 25, 2024

Discover how brands are adapting their approach to CX to meet customer needs more effectively than ever before

CX 59

CX 59

Heart of the Customer

NOVEMBER 20, 2020

Those digital adoption goals set for 2025? As the world changes rapidly, your company is looking to you to deliver the digital transformations necessary to support a new reality for your customers. They’ve been moved up to 2021. With urgency. This year has shown us that […].

CX 88

CX Technology Technology Customer Experience 88

CX Network

DECEMBER 13, 2024

Ekaterina Mironova explains how Amazon, Sephora, Patagonia and Zappos are embracing the future of CX - and how you can follow suit

Customer Experience 59

Customer Experience CX 59

1 to 1

DECEMBER 19, 2024

Thats always been the case but as we head into 2025, things feel different. As we head in 2025, here are 5 major trends that will reshape the way CX is delivered in the contact center. Contact centers traditionally tend to be very segmented, but in 2025 those silos will start breaking down.

CX 26

CX Contact Center Customer Experience Sentiment Analysis 26

Customer Think

JUNE 23, 2023

Servion Global Solutions predicts AI will power 95% of all customer interactions by 2025, including live telephone and online conversations. The way businesses connect with customers is evolving, and artificial intelligence (AI) is leading the way.

AI 72

AI Artificial Intelligence Customer Service Technology 72

Fonolo

FEBRUARY 16, 2021

Platforms that increase agent engagement through gamification, healthy competition, AI-powered analysis, and real-time feedback or praise will be standard in the contact center by 2025. Gig Working Platforms. Contact centers are one of the last industries to hold out against the gig economy for several reasons.

Technology 134

Technology Technology Contact Center Sentiment Analysis 134

Bill Quiseng

APRIL 18, 2021

By 2025, Millennials will comprise 75 percent of the global workforce. When I say social media is bad for customer service, it is because, for retail, hospitality, healthcare, and other bricks-and-mortar customer service positions, it has created a pool of candidates who are lacking in the social skills to connect with and please customers.

Social Media 167

Social Media Customer Service Education Retail 167

Customer Think

SEPTEMBER 21, 2024

As we hurtle towards 2025, TV is rapidly evolving into a powerful, data-driven platform. eMarketer estimates that addressable TV advertising will reach $6 billion next year in the United States alone.

Omnichannel 64

Omnichannel 64

CX Network

OCTOBER 15, 2024

Share your experiences with CX Network and help our wider community understand what's happening and what the future of CX is likely to hold

CX 59

CX 59

Zendesk

APRIL 14, 2022

In fact, the future of customer experience is, in many ways, not so uncertain in the near term—much of what we can expect by 2025 is simply an extension of what’s happening today. Spurred by some of the constraints of the past two years, technology has made some rapid and creative strides forward.

Customer Experience 98

Customer Experience AI Technology Technology 98

Heart of the Customer

JUNE 24, 2021

So, Gartner predicted that, by 2025, 75% of companies will stop using NPS to measure their customer support program. I’m calling BS. Now, I am a bit jealous, because it’s great click bait. I can just picture the folks at Gartner sitting around, thinking, “Wow – Forrester got a lot of interest when they predicted […].

Net Promoter Score 68

Net Promoter Score NPS CX 68