2025 Related Topics 
Adrian Swinscoe
FEBRUARY 17, 2025
This is a guest post from Gans Subramanian, Managing Partner, B-TRNSFRMD Artificial intelligence (AI) has helped the omnichannel customer experience and service industry achieve a revolutionary [] The post The AI revolution in customer service: What to expect in 2025 first appeared on Adrian Swinscoe.
Hodusoft
APRIL 21, 2025
Contact Center Software Trends 2025 For Better Customer Service The best today is not going to be good enough tomorrow. So, in the case of contact center software , you have good things to look forward to in 2025. The post Contact Center Software Trends 2025 For Better Customer Service appeared first on Hodusoft.
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eglobalis
APRIL 27, 2025
This article explores what agentic AI truly means for B2B customer experience, how its being applied between 2023 and 2025, and what executives and CX leaders need to know to harness its potential. The Road Ahead: Competitive Advantage Through Agentic CX Between 2023 and 2025, agentic AI is evolving from experimental to essential.
Callminer
APRIL 7, 2025
CallMiner's, Bruce McMahon, shares key product updates from Q1 2025. CallMiner AI Assist advancements, CallMiner Outreach, Bulk Export API enhancements and more made for a busy quarter of innovation.
Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage
📆 June 25th, 2025 at 11:00 AM PDT, 2:00 PM EDT, 7:00 PM BST Objectives: Discover a proven roadmap from exploration to execution 🗺 Identify high-value use cases in sales, ops, and marketing 🔍 Learn to drive adoption through culture, not just tech 👥 See how small changes unlock 3.5-8x Don't just watch AI happen.
The DiJulius Group
JANUARY 6, 2025
Company Fires Employees Who Admit Being Stressed / What is your word of 2025? Read Full Article The post Fired for Being Stressed / Word of 2025 / Increasing 5 Star Reviews / Gen Z appeared first on The DiJulius Group.
DMG Consulting
FEBRUARY 12, 2025
Our December 2024 survey addressed these topics for 2025. Many of these organizations approached the application of AI cautiously in 2024, identifying solutions capable of delivering quantifiable benefits and moving ahead with small implementations or pilots and preparing to roll them out more broadly in 2025. of survey participants.
Speaker: Becky Parisotto and John Vurdelja
Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Don’t miss this chance to refine your fulfillment strategy and lead your team confidently into 2025. 📆 February 13, 2025 at 9:30am PT, 12:30pm ET, 5:30pm GMT
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
📆 April 9, 2025 at 9:30am PT, 12:30pm ET, 5:30pm GMT . ⌛️ Prepare for the Future: Why scalable, adaptable architectures are essential for enterprise success. The next era of enterprise commerce is here - discover how a modern platform fits into your strategy. Reserve your spot now!
Speaker: Jason Cottrell and Gireesh Sahukar
📆 June 18, 2025 at 9:30am PDT, 12:30pm EDT, 5:30pm BST . 🤖 Designing for Agentic Journeys: Prepare for AI-assisted customers and build architectures ready for intelligent automation. 🚀 What Great Looks Like: See how leading retailers are already embracing modern commerce models to fuel innovation.
Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes
Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data.
Speaker: Jason Cottrell and Brian Walker
The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity?
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. The future of retail is closer than you think - 2025 will be here before you know it. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends.
Speaker: Carolyn Clark and Miriam Connaughton
Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. 📆 February 26, 2025 at 9:30am PT, 12:30pm ET, 5:30pm GMT Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. We’ll explore how recent developments are impacting strategic planning and decision-making processes, as well as practical strategies to leverage these trends to the benefit of your organization.
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