Totango

FEBRUARY 11, 2022

Technology research firm Gartner projects that by 2025, 80% of B2B interactions between suppliers and buyers will be digital. Seek feedback from customers at key junctures in the relationship, after meaningful interactions, or when certain milestones are hit for better responses rates and more actionable insights.

B2B 112

B2B B2C Customer Experience Net Promoter Score 112

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. It helps organizations collect feedback, analyze it, and create actionable insights to drive growth. With its innovative and AI-driven capabilities.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

DMG Consulting

SEPTEMBER 29, 2022

The uses of IA are growing enterprise wide as the current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights into the customer and employee experience. in 2022, 10% in the next three years, 2023 – 2025, and 9% in 2026.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

Execs In The Know

SEPTEMBER 17, 2024

80% of retail executives expect their businesses to adopt AI automation by 2025. Source: Analytics Insight ) What is Customer-centric AI for CX? This ebook demystifies the most common GenAI misconceptions, providing clear, actionable insights to help you confidently integrate GenAI into your CX strategy. Did you know?

Retail 52

Retail AI CX Gaming 52

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Turn this feedback into actionable insights and make data-driven decisions to retain your customers and acquire new ones! For all the insightful feedback that you receive, review it. Which is why Digital CX Transformation is required.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

SurveySensum

DECEMBER 14, 2023

Gartner already predicts that 75% of businesses will abandon NPS as a reliable metric by 2025. Limitations like feedback bias, inability to identify and resolve issues, limited to only showing one dimension of loyalty, doesn’t provide actionable insights into what to fix, and more.

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

SurveySensum

SEPTEMBER 12, 2023

Do you know the mobile app industry is set to generate a whopping $613 billion in revenue by 2025? Step 5: Analyze Data Effectively After collecting survey responses, it’s crucial to analyze the data effectively to drive actionable insights. Now, you might be wondering – Is this really crucial? Let’s find the answer.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

ProProfs

JANUARY 6, 2022

The global eLearning market is projected to reach $325 billion by 2025. Actionable Insights. It also offers flexible templates, reusable eLearning objects, and actionable insights. Corporate eLearning has grown by an impressive 900% in the last 16 years. Video lectures. Creating online quizzes. xAPI publishing.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52

Hodusoft

DECEMBER 11, 2024

It’s projected that by 2025, 95 percent of customer interactions will be powered by AI. Robust CX Metrics AI can not only help organizations accessing key CX metrics but also taking correct actions as per the metrics. That’s the reason AI integration in CX is on rise.

AI 52

AI CX Contact Center Omnichannel 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. million subscribers by 2025, highlighting the program’s continued growth and success. Want to Improve Your Retail Customer Experiences? Let’s answer this question! As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. million subscribers by 2025, highlighting the program’s continued growth and success. Want to Improve Your Retail Customer Experiences? Let’s answer this question! As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

DECEMBER 2, 2024

SurveyOL Another robust Confimit alternative is SurveyOL gives you the power to extract actionable insights across a variety of areas, from customer satisfaction to product feedback and employee engagement, with no restrictions on the number of questions, collectors, or responses.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. Top 19 Medallia Competitors and Alternatives Here are the 19 Best Medallia Competitors and Alternatives in 2025 that you can switch to.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52