Execs In The Know

JANUARY 15, 2025

PHOENIX, ARIZONA January 14, 2025 Execs In The Know, a global community of Customer Experience (CX) leaders, is thrilled to announce the keynote speakers for its highly anticipated Customer Response Summit (CRS) in Clearwater Beach, Florida, March 3-5, 2025.

Actionable Insights 40

Actionable Insights CX Transformation Innovation Contact Center 40

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. How is SurveySensum different from Qualtrics and SurveyMonkey?

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

1 to 1

DECEMBER 19, 2024

Thats always been the case but as we head into 2025, things feel different. Brands are equipped with incredibly powerful analytics and insights theyve never had before, which brings exciting opportunities to revolutionize how they think about and deliver CX on a much broader scale. A new workforce means a new approach to learning.

CX 26

CX Contact Center Customer Experience Sentiment Analysis 26

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. Source : G2 review, Mar 06, 2025 2. But Is SurveyMonkey Worth It? Source: G2 review, Oct 08, 2024 3.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

FEBRUARY 17, 2025

Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Real-time Reporting : Dashboards visualize findings, making it easy to monitor trends and take data-backed actions. Now, What Are the Key Features to Look for in a Text Analytics Tool?

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success.

AI 372

AI CX Sentiment Analysis Net Promoter Score 372

Zendesk

FEBRUARY 25, 2022

With actionable insights, businesses can be more agile and respond faster to customer needs — generating better service and creating better products along the way. We believe true understanding comes from taking billions of customer interactions and transforming it all into actionable insights for our customers.

Actionable Insights 98

Actionable Insights Legal CX 98

SurveySensum

DECEMBER 13, 2024

Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements. 5 Top 13 Jotform Competitors & Alternatives in 2025 1. 5 Top 13 Jotform Competitors & Alternatives in 2025 1.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Top 10 CustomerGauge Alternatives in 2025 1.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. How is SurveySensum different from Qualtrics and SurveyMonkey?

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Zonka Feedback

NOVEMBER 5, 2024

Yet, transforming this flood of feedback into actionable insights is no small feat. Customers are constantly sharing their experiences—some directly, others through subtle cues—creating an invaluable stream of data.

Customer Survey 52

Customer Survey Actionable Insights 52

Totango

FEBRUARY 11, 2022

Technology research firm Gartner projects that by 2025, 80% of B2B interactions between suppliers and buyers will be digital. Seek feedback from customers at key junctures in the relationship, after meaningful interactions, or when certain milestones are hit for better responses rates and more actionable insights.

B2B 114

B2B Customer Experience B2C Net Promoter Score 114

Execs In The Know

NOVEMBER 30, 2024

The Foundations in AI for CX Certification Program , taking place April 2325, 2025, in Minneapolis, is your opportunity to take the reins. Walk away with actionable insights and a clear framework for your organization. How do you ensure you’re not just keeping up but leading the way?

AI 52

AI CX Artificial Intelligence Actionable Insights 52

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

DMG Consulting

SEPTEMBER 29, 2022

The uses of IA are growing enterprise wide as the current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights into the customer and employee experience. in 2022, 10% in the next three years, 2023 – 2025, and 9% in 2026.

Contact Center 48

Contact Center Outlook Text Analytics Actionable Insights 48

Retently

NOVEMBER 27, 2024

The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. This lets you tailor marketing efforts for maximum impact.

Sales 150

Sales Social Media Predictive Analytics Start-ups 150

Execs In The Know

SEPTEMBER 17, 2024

80% of retail executives expect their businesses to adopt AI automation by 2025. Source: Analytics Insight ) What is Customer-centric AI for CX? This ebook demystifies the most common GenAI misconceptions, providing clear, actionable insights to help you confidently integrate GenAI into your CX strategy. Did you know?

Retail 52

Retail AI CX Gaming 52

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Turn this feedback into actionable insights and make data-driven decisions to retain your customers and acquire new ones! For all the insightful feedback that you receive, review it. Which is why Digital CX Transformation is required.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

SurveySensum

SEPTEMBER 12, 2023

Do you know the mobile app industry is set to generate a whopping $613 billion in revenue by 2025? Step 5: Analyze Data Effectively After collecting survey responses, it’s crucial to analyze the data effectively to drive actionable insights. Now, you might be wondering – Is this really crucial? Let’s find the answer.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

eglobalis

AUGUST 19, 2024

Lack of Actionable Insights or Simply Too Few The simplicity of NPS does not provide detailed reasons behind customer ratings. Companies often struggle to translate NPS scores into specific actions that can address customer concerns or enhance satisfaction.

NPS 471

NPS Net Promoter Score VOC Actionable Insights 471

ProProfs

JANUARY 6, 2022

The global eLearning market is projected to reach $325 billion by 2025. Actionable Insights. It also offers flexible templates, reusable eLearning objects, and actionable insights. Corporate eLearning has grown by an impressive 900% in the last 16 years. Video lectures. Creating online quizzes. xAPI publishing.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. million subscribers by 2025, highlighting the program’s continued growth and success. Want to Improve Your Retail Customer Experiences? Let’s answer this question! As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. million subscribers by 2025, highlighting the program’s continued growth and success. Want to Improve Your Retail Customer Experiences? Let’s answer this question! As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

PeopleMetrics

JANUARY 21, 2025

Fast forward to 2025, and while AI has revolutionized how we collect and analyze customer feedback, one truth remains: NPS isnt going anywhere. The Collaborative Future of NPS NPS remains an essential metric, and AI has unlocked its full potential by providing richer context, actionable insights, and predictive capabilities.

NPS 118

NPS AI Net Promoter Score E-commerce 118

PeopleMetrics

JANUARY 13, 2025

Fast forward to 2025, and the way we approach customer centricity has evolved dramatically. This is where AI excels: it turns mountains of unstructured feedback into actionable insights that companies can use to create better customer experiences. Without that, the idea of being customer-focused is just empty talk.

AI 71

AI Artificial Intelligence Actionable Insights Customer Feedback 71

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. If feedback exists, these tools capture it, turning whispers and shouts alike into actionable insights. What Is CX Software? Learn more at the Forsta website.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

DECEMBER 14, 2023

Gartner already predicts that 75% of businesses will abandon NPS as a reliable metric by 2025. Limitations like feedback bias, inability to identify and resolve issues, limited to only showing one dimension of loyalty, doesn’t provide actionable insights into what to fix, and more.

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

Gainsight

APRIL 15, 2025

Welcome to the grandestor Grande-ist stage of Customer Success: Pulse 2025! Lets dive into all the magical tracksand magic tricksyou can expect at Pulse 2025 ! Engage in hands-on workshops, where expert facilitators will arm you with growth strategies, playbooks, and the opportunity to walk away with actionable insights.

AI 52

AI Actionable Insights Innovation Education 52

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. 5) Zonka Feedback Businesses of all sizes looking to launch their own NPS programs and take action in real-time Customized surveys Journey-based NPS surveys Text analytics $24/month 4.7 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

APRIL 23, 2025

A Quick Overview of Formstack Alternatives in 2025 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Starting at $99 per month 4.7 (5) It offers a variety of features to provide robust data analysis and generate actionable insights.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. Top 19 Medallia Competitors and Alternatives Here are the 19 Best Medallia Competitors and Alternatives in 2025 that you can switch to.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

JANUARY 6, 2025

So to make it easy for everyone involved in searching for alternatives to Google Forms we evaluated a lot of tools and came up with a list of 13 Google Forms competitors 2025. Top 13 Google Form Alternatives in 2025 Heres the top 13 list of Google Form alternatives 2025. Heres how we evaluated them. per month 4.2

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. It helps organizations collect feedback, analyze it, and create actionable insights to drive growth. With its innovative and AI-driven capabilities.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

C3Centricity

FEBRUARY 8, 2025

Organisations are facing unprecedented challenges in remaining competitive and maintaining business success in 2025. The three fundamental pillars of sustained success are deep customer insights, meaningful innovation, and inclusive leadership. Why These Three Pillars Matter Now More Than Ever The numbers tell a compelling story.

Innovation 62

Innovation AI Technology Technology 62

SurveySensum

MARCH 21, 2025

Lets explore the top 9 NPS tools that integrate with HubSpot in 2025. In short, integrating NPS surveys with HubSpot helps you turn insights into action effortlessly. Now, lets explore the best NPS tools that integrate with HubSpot in 2025. Top 9 NPS Tools That Integrate with HubSpot (2025) 1.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

Lumoa

JANUARY 14, 2025

Actionable Insights have been overhauled! We originally offered lots of different Insights types, but we received feedback that customers were unsure of the differences between the Insights, and when one would be more applicable than the other. What a year of releases for Lumoa. That’s all folks! Thanks for reading!

NPS 78

NPS AI Close the Loop Text Analytics 78

SugarCRM

JANUARY 21, 2025

It all comes down to understanding the data and transforming it into actionable insights that can help solve the most pressing sales challenges, things like: Understanding where revenue and margins are falling off for a customer or region , and where the opportunities are to fill the gaps to boost business.

Manufacturing 26

Manufacturing Sales Outlook Construction 26