1 to 1

DECEMBER 19, 2024

Thats always been the case but as we head into 2025, things feel different. Now that AI has fully made the leap from theoretical buzzword to a cornerstone of contact center operations and brands are seeing its benefits firsthand, the year ahead is poised to be truly transformative.

CX 26

CX Contact Center Customer Experience Sentiment Analysis 26

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Top 10 CustomerGauge Alternatives in 2025 1. Top 10 CustomerGauge Alternatives in 2025 1.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers.

AI 340

AI CX Sentiment Analysis Net Promoter Score 340

Execs In The Know

NOVEMBER 30, 2024

Are you ready to redefine your role in the age of artificial intelligence (AI)? As a customer experience (CX) leader, you’re navigating balancing the rapid adoption of AI with delivering human-centric experiences. Do you know how to set AI objectives that deliver real results? . But with innovation comes complexity.

AI 52

AI CX Artificial Intelligence Actionable Insights 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

DECEMBER 13, 2024

Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements. 5 Top 13 Jotform Competitors & Alternatives in 2025 1. 5 Top 13 Jotform Competitors & Alternatives in 2025 1.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Execs In The Know

SEPTEMBER 17, 2024

Among these, Generative AI (GenAI) stands out as a powerful tool that’s reshaping the retail industry. And we are seeing real evidence of the transformative impact of GenAI in the work we’re doing for our customers at Quiq through what we call customer-centric AI for CX. How powerful? trillion annually to the global economy.

Retail 52

Retail AI CX Gaming 52

Retently

NOVEMBER 27, 2024

The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. This lets you tailor marketing efforts for maximum impact.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

DMG Consulting

SEPTEMBER 29, 2022

Expanded utilization in enterprise-wide activities, applications and AI initiatives. The uses of IA are growing enterprise wide as the current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights into the customer and employee experience. MEDIA ALERT.

Contact Center 48

Contact Center Outlook Text Analytics Actionable Insights 48

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. . For all the insightful feedback that you receive, review it.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

SurveySensum

SEPTEMBER 12, 2023

Do you know the mobile app industry is set to generate a whopping $613 billion in revenue by 2025? They use in-app surveys to gather insights into user preferences and prioritize their development efforts. Now, you might be wondering – Is this really crucial? Let’s find the answer. Why Launch In-App Surveys?

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

eglobalis

AUGUST 19, 2024

Lack of Actionable Insights or Simply Too Few The simplicity of NPS does not provide detailed reasons behind customer ratings. Companies often struggle to translate NPS scores into specific actions that can address customer concerns or enhance satisfaction.

NPS 438

NPS Net Promoter Score VOC Actionable Insights 438

PeopleMetrics

JANUARY 21, 2025

Fast forward to 2025, and while AI has revolutionized how we collect and analyze customer feedback, one truth remains: NPS isnt going anywhere. Instead, AI enhances what we can learn from NPS and how we can act on it. But even with AI, the human touch is more critical than ever to make those insights meaningful.

NPS 118

NPS AI Net Promoter Score E-commerce 118

PeopleMetrics

JANUARY 13, 2025

Fast forward to 2025, and the way we approach customer centricity has evolved dramatically. Artificial intelligence (AI) has entered the scene, giving us tools to listen better, act faster, and predict what customers need before they even tell us. Theyve invested heavily in AI to analyze customer feedback across multiple channels.

AI 71

AI Artificial Intelligence Actionable Insights Customer Feedback 71

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. If feedback exists, these tools capture it, turning whispers and shouts alike into actionable insights.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. 5) Zonka Feedback Businesses of all sizes looking to launch their own NPS programs and take action in real-time Customized surveys Journey-based NPS surveys Text analytics $24/month 4.7 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. Its AI-powered predictive behavior analytics are designed to identify themes and patterns that drive action across touchpoints.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

AI-Powered Insights : The tool leverages advanced analytics to uncover actionable customer experience trends. Market Research : Medallia features pre-built templates that are helpful for gathering quick insights for market research. Source : G2 , Medallia Review, Nov 20, 2023 4.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

SurveySensum

JANUARY 6, 2025

So to make it easy for everyone involved in searching for alternatives to Google Forms we evaluated a lot of tools and came up with a list of 13 Google Forms competitors 2025. Top 13 Google Form Alternatives in 2025 Heres the top 13 list of Google Form alternatives 2025. Heres how we evaluated them. per month 4.2

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52

C3Centricity

FEBRUARY 8, 2025

Organisations are facing unprecedented challenges in remaining competitive and maintaining business success in 2025. The three fundamental pillars of sustained success are deep customer insights, meaningful innovation, and inclusive leadership. Why These Three Pillars Matter Now More Than Ever The numbers tell a compelling story.

Innovation 62

Innovation AI Technology Technology 62

Lumoa

JANUARY 14, 2025

Anonymization for your exact needs Lumoa already had an AI that would anonymize your data, hiding personally identifying information that might be in a feedback. Actionable Insights have been overhauled! We have webinars from a Customer Experience and from an Employee Experience perspective. Check them out!

NPS 78

NPS AI Close the Loop Text Analytics 78

Hodusoft

DECEMBER 11, 2024

From Automation to Personalization: How AI is Shaping the Future of CX Would you be surprised to know that one out of every two customers would switch brands following just one bad customer experience (CX)? Here are some key ways AI can enhance CX: 1. This may sound too extreme to be true but it’s a fact.

AI 52

AI CX Contact Center Omnichannel 52

SurveySensum

MARCH 21, 2025

Lets explore the top 9 NPS tools that integrate with HubSpot in 2025. In short, integrating NPS surveys with HubSpot helps you turn insights into action effortlessly. Now, lets explore the best NPS tools that integrate with HubSpot in 2025. Top 9 NPS Tools That Integrate with HubSpot (2025) 1.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52