eglobalis

MARCH 30, 2025

This recognition has grown over the 2010s, to the point that Gartner predicted over 75% of organizations would abandon NPS as a sole success metric by 2025, but this did not happen yet. When an insight is identified (e.g., This closes the loop faster than traditional survey programs where findings might take weeks to disseminate.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Closed Loop Follow-Up Use detailed feedback and insights to resolve bad customer experiences immediately and convert your detractors and passives to promoters.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. Close the Loop Detractors are inevitable in surveys. How is SurveySensum different from Qualtrics and SurveyMonkey?

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. Source : G2 review, Mar 06, 2025 2. But Is SurveyMonkey Worth It? Source: G2 review, Oct 08, 2024 3.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. Close the Loop Detractors are inevitable in surveys. How is SurveySensum different from Qualtrics and SurveyMonkey?

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. million subscribers by 2025, highlighting the program’s continued growth and success. Get instant detractor alerts on your CRM so you can close the loop in time. Request a Demo

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. million subscribers by 2025, highlighting the program’s continued growth and success. Get instant detractor alerts on your CRM so you can close the loop in time. Request a Demo

Retail 52

Retail Customer Experience Touchpoint Social Media 52