Retently

NOVEMBER 27, 2024

The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. This lets you tailor marketing efforts for maximum impact. Emerging Channels 1.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Execs In The Know

SEPTEMBER 17, 2024

80% of retail executives expect their businesses to adopt AI automation by 2025. Source: Analytics Insight ) What is Customer-centric AI for CX? This ebook demystifies the most common GenAI misconceptions, providing clear, actionable insights to help you confidently integrate GenAI into your CX strategy. Did you know?

Retail 52

Retail AI CX Gaming 52

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Feedback management platform: These platforms help you gather valuable feedback , deliver omnichannel experience, and measure and track your key CX metrics in real-time with insightful dashboards. . Which is why Digital CX Transformation is required.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. million subscribers by 2025, highlighting the program’s continued growth and success. Want to Improve Your Retail Customer Experiences? Let’s answer this question! As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. million subscribers by 2025, highlighting the program’s continued growth and success. Want to Improve Your Retail Customer Experiences? Let’s answer this question! As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. If feedback exists, these tools capture it, turning whispers and shouts alike into actionable insights.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. 5) Zonka Feedback Businesses of all sizes looking to launch their own NPS programs and take action in real-time Customized surveys Journey-based NPS surveys Text analytics $24/month 4.7 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

APRIL 23, 2025

A Quick Overview of Formstack Alternatives in 2025 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Starting at $99 per month 4.7 (5) SurveySparrow Surveysparrow is a complete omnichannel customer experience management platform.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 26, 2024

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. Let’s start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

Confusing Reporting Features In order to take action on the gathered feedback you need analytical reports that are easy to understand, decode, and derive actionable insights. Top 19 Medallia Competitors and Alternatives Here are the 19 Best Medallia Competitors and Alternatives in 2025 that you can switch to.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

Hodusoft

DECEMBER 11, 2024

Enhancing CX with HoduCC Omnichannel CX Suite: An All-In-One Solution for Modern Businesses Read More The Role of AI in Revolutionizing CX The advent as well as rapid advancement of AI is a boon for all types and sizes of organizations, especially for the customer-facing ones. Companies that use AI tools achieve 3.5 Ask for a Free demo!

AI 52

AI CX Contact Center Omnichannel 52

PeopleMetrics

APRIL 22, 2025

Lesson #14 Revisited: Voice of Customer (VoC) Communications in the Age of AI - A 2025 Perspective Discover how AI is transforming VoC communications by enabling personalized, real-time insights and predictive messaging, while emphasizing that the core principles of clear, consistent, and human-centered communication remain essential.

AI 62

AI VOC Text Analytics NPS 62