eglobalis

MARCH 30, 2025

This recognition has grown over the 2010s, to the point that Gartner predicted over 75% of organizations would abandon NPS as a sole success metric by 2025, but this did not happen yet. Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Listen to your customers with a comprehensive VOC program and analyze their feedback lucratively.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. If feedback exists, these tools capture it, turning whispers and shouts alike into actionable insights. more feedback via chatbots and social media.

CX 52

CX Social Media Contact Center Compliance 52