SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

DMG Consulting

SEPTEMBER 29, 2022

Historical speech analytics is considered essential in many contact centers, and text analytics is delivering critical insights into the burgeoning volume of text-based interactions. in 2022, 10% in the next three years, 2023 – 2025, and 9% in 2026.

Contact Center 48

Contact Center Outlook Text Analytics Actionable Insights 48

SurveySensum

SEPTEMBER 12, 2023

Do you know the mobile app industry is set to generate a whopping $613 billion in revenue by 2025? Step 5: Analyze Data Effectively After collecting survey responses, it’s crucial to analyze the data effectively to drive actionable insights. Now, you might be wondering – Is this really crucial? Let’s find the answer.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

PeopleMetrics

JANUARY 21, 2025

Fast forward to 2025, and while AI has revolutionized how we collect and analyze customer feedback, one truth remains: NPS isnt going anywhere. As discussed in a previous blog post , AI-powered text analytics processes these responses at scale, identifying themes and sentiments that explain promoter or detractor behavior.

NPS 118

NPS AI Net Promoter Score E-commerce 118

SurveySensum

DECEMBER 14, 2023

Gartner already predicts that 75% of businesses will abandon NPS as a reliable metric by 2025. Note: Use Text Analytics Software to analyze and evaluate open-ended feedback. So, Is NPS Still Relevant – Yes Many business experts and market researchers believe that NPS is obsolete.

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. 5) Zonka Feedback Businesses of all sizes looking to launch their own NPS programs and take action in real-time Customized surveys Journey-based NPS surveys Text analytics $24/month 4.7 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

APRIL 23, 2025

A Quick Overview of Formstack Alternatives in 2025 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Starting at $99 per month 4.7 (5) Text Analytics : This feature helps analyze open-ended text responses from survey participants.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. It also focuses on automating insights for faster decision-making. With its innovative and AI-driven capabilities. The best part?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

JANUARY 6, 2025

So to make it easy for everyone involved in searching for alternatives to Google Forms we evaluated a lot of tools and came up with a list of 13 Google Forms competitors 2025. Top 13 Google Form Alternatives in 2025 Heres the top 13 list of Google Form alternatives 2025. Heres how we evaluated them. per month 4.2

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52

Lumoa

JANUARY 14, 2025

The Table lets you look at all those scores and compare them against each other: New analytics features for surveys without text For a long while, Lumoa has prided itself on having some of the best text analytics software in the world. Actionable Insights have been overhauled! That’s all folks!

NPS 78

NPS AI Close the Loop Text Analytics 78

SurveySensum

MARCH 21, 2025

Lets explore the top 9 NPS tools that integrate with HubSpot in 2025. In short, integrating NPS surveys with HubSpot helps you turn insights into action effortlessly. Now, lets explore the best NPS tools that integrate with HubSpot in 2025. Top 9 NPS Tools That Integrate with HubSpot (2025) 1.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

PeopleMetrics

APRIL 22, 2025

Lesson #3 Revisited: AI and the Quest for a Single Source of Truth in CX Feedback Explore how AI is enhancing Voice of the Customer platforms by unifying diverse feedback sources and providing real-time insights, while highlighting the indispensable role of human judgment and empathy in interpreting data and fostering genuine customer relationships.

AI 62

AI VOC Text Analytics NPS 62