eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. Crucially, real-time feedback isnt limited to explicit ratings or comments.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. 10 Best Qualtrics Competitors and Alternatives in 2025 3. Elite Contact for more information Read more on the top 9 SurveySparrow alternatives and competitors in 2025!

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Top 10 CustomerGauge Alternatives in 2025 1.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Listen to your customers with a comprehensive VOC program and analyze their feedback lucratively. Turn this feedback into actionable insights and make data-driven decisions to retain your customers and acquire new ones!

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

eglobalis

AUGUST 19, 2024

Lack of Actionable Insights or Simply Too Few The simplicity of NPS does not provide detailed reasons behind customer ratings. Companies often struggle to translate NPS scores into specific actions that can address customer concerns or enhance satisfaction. Those are some of the alternatives you can find more here.

NPS 471

NPS Net Promoter Score VOC Actionable Insights 471

PeopleMetrics

JANUARY 21, 2025

Net Promoter Score (NPS) has been a cornerstone of Voice of the Customer (VoC) programs for decades. Fast forward to 2025, and while AI has revolutionized how we collect and analyze customer feedback, one truth remains: NPS isnt going anywhere. AI identifies the opportunity; humans build the relationship.

NPS 118

NPS AI Net Promoter Score E-commerce 118

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. If feedback exists, these tools capture it, turning whispers and shouts alike into actionable insights. What Is CX Software? Learn more at the Forsta website.

CX 52

CX Social Media Contact Center Compliance 52