Callminer

APRIL 7, 2025

CallMiner's, Bruce McMahon, shares key product updates from Q1 2025. CallMiner AI Assist advancements, CallMiner Outreach, Bulk Export API enhancements and more made for a busy quarter of innovation.

Innovation 182

Innovation AI 182

Callminer

FEBRUARY 6, 2025

As we step into 2025, AI is not just a tool, but a strategic enabler for tech companies seeking to do more with less. Read this blog to learn how.

AI 182

AI CX 182

Callminer

JANUARY 12, 2025

Read this blog to explore some of the top trends impacting financial services CX teams, and how AI can power improvements for 2025 and beyond.

AI 182

AI CX 182

Lumoa

FEBRUARY 27, 2025

Lumoa Product News for February 2025 Hey everyone! Ask AI Quality Improvements Ask AI is our premier way to get to the heart of your customer or employee feedback. You can get more information on Ask AI from our knowledge base. The post Product News February 2025 appeared first on Lumoa. Let’s get started!

Engineering 78

Engineering AI Start-ups CX 78

Callminer

JANUARY 19, 2025

2024 was a banner year for AI adoption across contact center and CX teams. Read CallMiner's top predictions that will help organizations empower frontline employees and supercharge CX in 2025.

Technology 182

Technology Technology Contact Center Customer Experience 182

Callminer

NOVEMBER 27, 2024

The future of the call center is exciting, with more opportunities than ever to meet rising customer expectations with AI. Read this blog for 2025 call center trends and best practices.

Technology 182

Technology Technology AI Customer Expectations 182

Lumoa

FEBRUARY 27, 2025

Lumoa Product News for January 2025 Hey everyone! You can now request to have our new Translation Engine and our new Topic Modeling AI. You can now request to have our new Translation Engine and our new Topic Modeling AI. Upcoming webinars Nothing in the upcoming calendar, but check out our recent webinar on Ask AI.

AI 78

AI Start-ups Engineering 78

PeopleMetrics

FEBRUARY 13, 2025

(In the next blog post, I focus on Lesson 16 in the age of AI and external partners.) This is as true in 2025 as it was in 2017. And with AI reshaping how we collect, analyze, and act on customer feedback, internal alignment has never been more critical. But AI isnt a substitute for human expertise. Maybe even more so.

VOC 109

VOC Legal AI Sentiment Analysis 109

DMG Consulting

DECEMBER 3, 2024

CX 2025: Navigating the Mega Trends December 2024 2024 was another tumultuous year for the customer experience (CX) market with the entrance of many new artificial intelligence (AI)-enabled products. AI is an unprecedented game changer that we’re only beginning to understand, even as it evolves at an amazingly rapid pace.

CX 59

CX Artificial Intelligence Outlook AI 59

eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. Effective leadership necessitates leveraging real-time service data and AI to gain a comprehensive view of the customer journey and sentiment upfront.

NPS 461

NPS Customer Feedback Net Promoter Score B2C 461

Callminer

FEBRUARY 18, 2025

Improving patient experience is a key focus for global healthcare organizations in 2025. This blog explores key trends and challenges shaping healthcares use of AI to impact patient outcomes.

Healthcare 182

Healthcare AI 182

Adrian Swinscoe

MARCH 26, 2025

Todays podcast is a three-parter and features interviews with Zig Serafin, Brad Anderson and Isabelle Zdatny that I conducted at Qualtrics recent X4 2025: The Experience [] The post The art and the science of listening Interview with Zig Serafin, Brad Anderson and Isabelle Zdatny of Qualtrics first appeared on Adrian Swinscoe.

Voice of the Customer 147

Voice of the Customer Artificial Intelligence Customer Experience Management AI 147

ECXO

JULY 10, 2024

Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. A comprehensive approach that integrates multiple feedback sources, including Voice of the Customer (VOC) metrics, data analytics, and AI, is essential for a complete understanding.

Sentiment Analysis 374

Sentiment Analysis Customer Feedback NPS Net Promoter Score 374

PeopleMetrics

FEBRUARY 11, 2025

I was emphasizing daily huddles and paper posters on walls - and while these personal touches still matter (a lot in some cases), AI has revolutionized how we can amplify these communications in ways I never imagined. Let's dive into Lesson #14 from my book , but with an AI twist that I never would have imagined seven years ago.

VOC 77

VOC AI NPS Technology 77

Gainsight

MARCH 19, 2025

In 2025 (and beyond), growth will come from existing customersnot endless new acquisitions. With proven expertise and new, AI-powered solutions for CS , Customer Success Managers (CSMs) are in a unique position to take charge of Revenue teams and drive customer-led growth. Heres everything you need to know.

AI 52

AI Sales Engineering Education 52

eglobalis

JANUARY 28, 2025

Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest Last week, we had the amazing event in Atlanta, CRM Playaz IRL 2025 , hosted by the venerable “Godfather of CRM” Paul Greenberg and Brent Leary , an incredible team working together. A perfectly tiered photo with Ray standing the highest.

CRM 195

CRM CX Actionable Insights AI 195

DMG Consulting

JANUARY 19, 2025

Welcome to 2025! January 2025 2025 is positioned to be an especially AMAZING year for customer experience (CX), contact centers and service organizations as artificial intelligence (AI)-enabled technologies begin to deliver on their promises. Many of these new capabilities are enabled by a variety of AI technologies.

Contact Center 48

Contact Center Artificial Intelligence AI CX 48

DMG Consulting

MARCH 13, 2025

What is Conversational AI and How Does it Work? March 2025 Conversational artificial intelligence (CAI) solutions use AI and generative AI (GenAI) technologies to identify, understand, and respond to customer conversation intents. The post What is Conversational AI and How Does it Work?

AI 62

AI Artificial Intelligence Close the Loop Omnichannel 62

Service Quality Institute

JANUARY 8, 2025

AI is giving firms another excuse to push the customer out the door. In 2025 you have an opportunity to deliver an awesome customer experience. In 2025 if you want to drive an Awesome Customer Experience you can attend our Customer Certification Seminar in Minneapolis May 12-15. That is the Service Strategy.

Customer Service 52

Customer Service Social Media Start-ups Education 52

Execs In The Know

MARCH 21, 2025

A staggering 42 percent of customer experience (CX) leaders cite outdated systems as their biggest operational hurdle, and 54 percent admit that at least a fifth of their customer interactions are still too complex for artificial intelligence (AI) to handle alone. So, what does this mean for your AI strategy? They see one brand.

CX 52

CX Artificial Intelligence AI Omnichannel 52

Futurelab

FEBRUARY 22, 2025

You sit down to review 2025 plans in your customer service department. There are automation projects, trainings, a chatbot, a voice bot, an AI test Everything looks on track until customer feedback is brought up, and they are unhappy. Last year you have been very busy.

Legal 130

Legal Start-ups AI Technology 130

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

CX Network

DECEMBER 11, 2024

Discover 2025's top CX trends: AI, cybersecurity, phygital retail & trust-driven strategies for brand success

CX 111

CX Customer Experience Retail AI 111

Customer Think

AUGUST 30, 2021

The AI market is growing at a rapid rate, with experts claiming that it will snowball to reach a market value of $190.61 billion by 2025. Research also indicates that the forecasted AI annual growth rate will reach 33.2% And if you think that AI is primarily being used to drive […]. between 2020 and 2027.

Artificial Intelligence 145

Artificial Intelligence AI 145

CX Network

JANUARY 26, 2025

Find out about the advanced technology and artificial intelligence (AI) related to CX that surfaced at CES 2025.

Artificial Intelligence 82

Artificial Intelligence AI CX Technology 82

SurveySensum

FEBRUARY 4, 2025

month Have broad use case, from small to large business Top GDPR-Compliant Survey Platforms in 2025 Finding the right survey platform that balances solid features with GDPR compliance is a tall order. SurveySensum SurveySensum is an AI-enabled customer experience management tool with best-in-class GDPR compliance.

Compliance 52

Compliance Start-ups Healthcare AI 52

Hodusoft

JANUARY 28, 2025

HoduSoft Gears Up for IT EXPO 2025: The Premier Tech Gathering Get ready for IT EXPO 2025! HoduSoft is delighted to announce its presence at IT EXPO 2025, the ultimate tech gathering of the year. HoduPBX, being a cornerstone of seamless business communication will be the key highlight in HoduSofts participation in IT EXPO 2025.

Contact Center 52

Contact Center Omnichannel Innovation Social Media 52

DMG Consulting

MARCH 13, 2025

While achieving the AI vision and realizing its full value and benefits is yet to come, a great deal of progress has already been achieved throughout the CX industry. Below is a list of lessons learned and top takeaways that will help CX, contact center, and customer service leaders successfully move forward on their AI journeys: 1.

Contact Center 48

Contact Center AI Artificial Intelligence CX 48

DMG Consulting

APRIL 2, 2025

of respondents in DMGs annual worldwide survey of customer experience (CX) business and IT goals conducted in December 2024, making it the second-highest technology investment for contact centers in 2025. AI enables these enhancements, but so does the change in employee expectations.

Artificial Intelligence 59

Artificial Intelligence CX Contact Center AI 59

Intercom

FEBRUARY 27, 2025

A deep dive into our 2025 Customer Service Transformation Report In this episode of The Ticket, Ruth O’Brien , Senior Director of Automated and Proactive Support at Intercom, joins Bobby Stapleton , Senior Director of Human Support at Intercom, to break down key insights from Intercoms 2025 Customer Service Transformation Report.

AI 52

AI Customer Service Customer Experience 52

ECXO

JANUARY 21, 2025

I hope your holiday season was as refreshing and fun as mine and that youre kicking off 2025 feeling energized and ready to tackle whatever comes your way! Consider outsourcing or AI-driven tools if scaling is an issue. To start the year with a twist, Im shaking things up. Train staff to handle issues with empathy and efficiency.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

Experience Investigators

FEBRUARY 11, 2025

We also delve into the intricacies of consumer data privacy, considering AI as a tool for empowering consumers to manage their data. We look at how we can navigate the fine line between innovation and distraction as technology evolves, offering a fresh perspective on capturing consumer attention amidst fragmented media consumption.

CX 52

CX Innovation Education AI 52

SurveySensum

APRIL 14, 2025

Top 10 Product Feedback Tools in 2025 1. SurveySensum SurveySensum is the best AI-based product feedback tool that lets you collect customer feedback from multiple channels. Explore the top10 Google Forms alternatives in 2025. 5) Qualtrics Visit their website No Yes Live chat, online in-person training, etc. 5) Usersnap $73.71/month

NPS 52

NPS Start-ups Customer Service Customer Satisfaction 52

Intercom

APRIL 3, 2025

With AI agents like Fin, you can break free from these constraints. Taking an AI-first approach allows you to handle massive support volume fluctuations while providing always-on global support, and keeping costs predictable. In contrast, AI costs typically decrease over time as the technology matures and adoption grows.

Gaming 52

Gaming AI Start-ups Business Growth 52

DMG Consulting

FEBRUARY 20, 2025

Contact Center Key Technology Trends for 2025: AI Leads the Charge Based on findings from a recent DMG Consulting survey, 2025 is shaping up to be an excellent year for technology investments in contact centers. of survey respondents. Workforce management (WFM) came in second place, identified by 40.8% of survey participants.

Contact Center 62

Contact Center Technology Technology AI 62

SurveySensum

DECEMBER 2, 2024

SurveySensum SurveySensum is an AI-enabled customer feedback tool that helps businesses achieve their objective with actionable customer feedback. These CX consultants help you with everything, from designing effective surveys to figuring out what the results mean and how to use them to improve your business.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52