Adrian Swinscoe
FEBRUARY 17, 2025
This is a guest post from Gans Subramanian, Managing Partner, B-TRNSFRMD Artificial intelligence (AI) has helped the omnichannel customer experience and service industry achieve a revolutionary [] The post The AI revolution in customer service: What to expect in 2025 first appeared on Adrian Swinscoe.
eglobalis
MARCH 30, 2025
[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? To manage this flood of information, organizations increasingly rely on automation and AI.
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eglobalis
OCTOBER 14, 2024
AI and Personalized Learning: The Future of CX Education Artificial Intelligence (AI) has the potential to transform how we teach and learn CX. AI-powered learning tools can offer personalized learning paths that adapt to a learner’s specific needs, progress, knowledge gaps, and strengths. Why is it not happening yet?
Hodusoft
APRIL 21, 2025
Contact Center Software Trends 2025 For Better Customer Service The best today is not going to be good enough tomorrow. So, in the case of contact center software , you have good things to look forward to in 2025. AI-powered speech analytics and text analytics empower call centers to create custom responses or draft suitable messages.
Speaker: Joe Wroblewski, Senior Sales Engineer
🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. 📆 May 1st, 2025 at 9:30 AM PST, 12:30 PM EST, 5:30 PM BST Is your tech stack working for you—or are you working for it ? Register today!
eglobalis
JANUARY 7, 2025
Example: Salesforces integration of AI-driven analytics into their CRM platform stemmed from iterative testing and client feedback. Key impacts include: Accelerating Insights Through Data Analysis AI processes vast amounts of user data to uncover patterns and preferences, providing deeper insights into customer needs and behaviors.
DMG Consulting
FEBRUARY 12, 2025
Our December 2024 survey addressed these topics for 2025. DMGs primary research findings reveal a single cornerstone connecting this years priorities: the growing application of artificial intelligence (AI) and automation technologies in contact center and customer service operating environments. Are contact centers adopting AI?
Speaker: Carolyn Clark and Miriam Connaughton
Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. 🤖 AI in Action: Discover practical, responsible ways to harness AI for HR, communications, and workforce engagement. Save your spot today!
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. We’ll explore how recent developments are impacting strategic planning and decision-making processes, as well as practical strategies to leverage these trends to the benefit of your organization.
Speaker: Jason Cottrell and Gireesh Sahukar
But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture. 🤖 Designing for Agentic Journeys: Prepare for AI-assisted customers and build architectures ready for intelligent automation.
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