SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

DECEMBER 13, 2024

Limited Customization Jotform lacks advanced customization options. So if you are looking for a tool with more nuanced customization options such as customizing survey design , colors and widgets, then this tool might not be ideal for you. 5 Top 13 Jotform Competitors & Alternatives in 2025 1.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Aquire

JANUARY 24, 2022

According to research , the global conversational AI market size is expected to grow from $4.8 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 21.9 In a 2019 CIO Survey, respondents identified chatbots as the main AI-based application used in their enterprises. How does your CX strategy stack up? Gartner ).

Real Estate 98

Real Estate Healthcare AI Artificial Intelligence 98

CommBox

NOVEMBER 22, 2022

If the self-service app cannot efficiently handle a query, or worse, doesn’t work at all, the customer will have no other option but to pick up the phone. . When used correctly, the combination of an AI chatbot and a live agent in the loop, both available to customers on business messaging apps, can greatly enhance the CX.

CX 98

CX E-commerce Net Promoter Score NPS 98

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Comm100

NOVEMBER 13, 2022

Fast forward to 2025 and it’s predicted to be worth over $580 million. Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast.

AI 52

AI Healthcare Start-ups Machine Learning 52

SurveySensum

SEPTEMBER 12, 2023

Why Launch In-App Surveys? Do you know the mobile app industry is set to generate a whopping $613 billion in revenue by 2025? This staggering number makes it crucial for the app developers and product owners to focus on delivering GREAT customer experience. And in-app surveys are there to deliver that.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

eglobalis

AUGUST 19, 2024

Adobe Adobe has moved towards a more holistic customer experience management approach, integrating multiple feedback mechanisms beyond NPS. This includes leveraging advanced analytics and AI to interpret customer feedback and drive actionable insights. What’s Next in VoC as Traditional Customer Surveys Fade from Our Memories?

NPS 445

NPS Net Promoter Score VOC Actionable Insights 445

InteractionMetrics

MARCH 20, 2025

Just as customer satisfaction surveys reveal gaps in happiness, the right customer experience software bridges them; It helps you meet customers where they are and deliver personalized support every step of the way. Not every company needs customer experience software. What Is CX Software?

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. 5) InMoment Large enterprise-level companies In-app surveys Customer segmentation Custom reporting and dashboard Contact their team for details 4.7 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Customer Experience : An all-in-one CX platform that helps businesses achieve their CX goals by tracking and measuring key CX metrics. Real-Time Feedback : It captures and responds to customer feedback instantly for improved retention. The tool helps you analyze your customer feedback and expectations with its SaaS platform.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. It does not provide its users with many custom survey templates. Now that we know a bit about Qualtrics, let’s deep dive into the Medallia platform.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

MARCH 21, 2025

Lets explore the top 9 NPS tools that integrate with HubSpot in 2025. Why Integrate NPS Surveys with HubSpot? HubSpot is a powerhouse for customer relationship management, marketing automation, and sales. But without real-time customer feedback , how do you know if you’re truly delivering exceptional experiences?

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

APRIL 15, 2025

Top 11 Voice of the Customer Tools in 2025 To save you time and effort, weve shortlisted a list of the top VoC tools from the market based on their quality, cost-effectiveness, and performance. These tools will help you understand your customers better and improve your customer retention with VOC. Free trial available 4.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52