SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

APRIL 14, 2025

Top 10 Product Feedback Tools in 2025 1. SurveySensum SurveySensum is the best AI-based product feedback tool that lets you collect customer feedback from multiple channels. Explore the top10 Google Forms alternatives in 2025. 5) Qualtrics Visit their website No Yes Live chat, online in-person training, etc. 5) Usersnap $73.71/month

NPS 52

NPS Start-ups Customer Service Customer Satisfaction 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Execs In The Know

FEBRUARY 11, 2025

For the first time, the reality of integrating AI into the contact center and throughout the customer journey is living up to the hype. AI agents no longer simply follow pre-programmed instructions or react to external stimuli. Reputable agentic AI solutions never use customer data to train LLMs.

Contact Center 52

Contact Center AI Engineering CX 52

1 to 1

DECEMBER 19, 2024

Thats always been the case but as we head into 2025, things feel different. Now that AI has fully made the leap from theoretical buzzword to a cornerstone of contact center operations and brands are seeing its benefits firsthand, the year ahead is poised to be truly transformative.

CX 26

CX Contact Center Customer Experience Sentiment Analysis 26

Zendesk

OCTOBER 17, 2022

This digital revolution in manufacturing includes the development of Artificial Intelligence (AI), which involves using technology to automate complex tasks and discovering patterns in the manufacturing processes that can be used to improve workflow. trillion in value by 2025. Advantages of AI. Intelligent technology.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Comm100

DECEMBER 16, 2024

A sector that once relied on phone calls and long email threads has shifted to a world of instant messaging, AI chatbots, and automated systems designed to meet customer needs faster than ever before. Knowledge base AI-enhanced knowledge bases offer instant access to frequently asked questions and helpful resources.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

Zendesk

JULY 22, 2022

To combat high-effort service interactions and the churn that comes along with it, many brands are turning to conversational AI to help simplify experiences for customers. In the Zendesk Customer Experience Trends Report 2022 , 66 percent of customers said AI makes their lives easier. What is conversational AI and why does it matter?

AI 98

AI Artificial Intelligence Omnichannel Machine Learning 98

DMG Consulting

SEPTEMBER 6, 2024

Conversational AI solutions are more than just enhanced self-service; they include capabilities that elevate the customer and employee experience (CX/EX), increase productivity, and deliver the intelligence to support a continuous improvement process.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Ameyo Callversations

OCTOBER 22, 2021

As the world becomes more technological and digital with the changing dynamics, Conversational Artificial Intelligence (AI) is enabling businesses to reduce communication friction between humans and computers. Conversational AI is growing more extensively every day in almost every business.

AI 98

AI CX Artificial Intelligence Touchpoint 98

Hodusoft

MARCH 13, 2025

Experience Innovation with HoduSoft at Convergence India Expo 2025 HoduSoft is excited to announce its participation in the 32nd Convergence India Expo , scheduled from March 19-21, 2025, at Bharat Mandapam, Pragati Maidan, New Delhi. Why Attend Convergence India Expo 2025? Visit Our Booth & Explore Next-Gen Solutions!

Innovation 52

Innovation Contact Center Omnichannel Social Media 52

SurveySensum

DECEMBER 30, 2024

Qualtrics Large enterprises Predictive analysis Benchmarking Advanced reporting capabilities AI-enabled analytics Contact Qualtrics for pricing details 4.4 Top 10 CustomerGauge Alternatives in 2025 1. Top 10 CustomerGauge Alternatives in 2025 1. Top 10 CustomerGauge Alternatives in 2025 1.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Execs In The Know

MARCH 21, 2025

A staggering 42 percent of customer experience (CX) leaders cite outdated systems as their biggest operational hurdle, and 54 percent admit that at least a fifth of their customer interactions are still too complex for artificial intelligence (AI) to handle alone. So, what does this mean for your AI strategy? They see one brand.

CX 59

CX Artificial Intelligence AI Omnichannel 59

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. Text analytics tools use AI, NLP, and machine learning algorithms to process and interpret large volumes of text.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Execs In The Know

MARCH 10, 2025

How to scale artificial intelligence (AI) without losing the human touch, how to build resilient service models, and how to drive meaningful CX transformation in a rapidly shifting market. Leaders walked into sessions with big questions: How do we ensure AI doesnt erode customer trust? Case in point: Spirit Airlines AI transformation.

CX 94

CX AI CX Transformation Artificial Intelligence 94

Comm100

NOVEMBER 23, 2022

Personalized support through omnichannel expands. Omnichannel customer engagement software offers a solution. Omnichannel platforms connect every channel together so agents gain a 360-degree view of every customer they speak. The personalization opportunities of omnichannel are only limited by the services connected.

Customer Service 98

Customer Service Omnichannel CRM Contact Center 98

Aquire

AUGUST 27, 2021

The holy grail for retailers in recent years has been omnichannel. But, despite the largely unified experience an omnichannel approach provides, it has still been possible to clearly delineate between these channels and touchpoints (e.g. And of course, it’s all underpinned by AI. And with good reason. ecommerce vs. in-store).

Retail 98

Retail Technology Technology AI 98

Lumoa

JUNE 23, 2021

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI).

Contact Center 78

Contact Center Artificial Intelligence Omnichannel ML 78

CommBox

NOVEMBER 22, 2022

When used correctly, the combination of an AI chatbot and a live agent in the loop, both available to customers on business messaging apps, can greatly enhance the CX. AI chatbots can provide more humanized conversations and handle complex queries. Brands have begun leveraging AI to humanize the customer experience.

CX 98

CX E-commerce Net Promoter Score NPS 98

Hodusoft

OCTOBER 2, 2024

AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care “Al has the potential to markedly improve productivity, efficiency, workflow, accuracy, and speed, both for physicians and for patients. How Can AI Help in Overcoming Challenges in the Healthcare Sector? Read on and thank us later.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Aquire

JANUARY 24, 2022

According to research , the global conversational AI market size is expected to grow from $4.8 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 21.9 In a 2019 CIO Survey, respondents identified chatbots as the main AI-based application used in their enterprises. How does your CX strategy stack up? Gartner ).

Real Estate 98

Real Estate Healthcare AI Artificial Intelligence 98

SurveySensum

DECEMBER 13, 2024

Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements. 5 Top 13 Jotform Competitors & Alternatives in 2025 1. 5 Top 13 Jotform Competitors & Alternatives in 2025 1.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Execs In The Know

SEPTEMBER 17, 2024

Among these, Generative AI (GenAI) stands out as a powerful tool that’s reshaping the retail industry. And we are seeing real evidence of the transformative impact of GenAI in the work we’re doing for our customers at Quiq through what we call customer-centric AI for CX. How powerful? trillion annually to the global economy.

Retail 52

Retail AI CX Gaming 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Execs In The Know

FEBRUARY 11, 2025

For the first time, the reality of integrating AI into the contact center and throughout the customer journey is living up to the hype. AI agents no longer simply follow pre-programmed instructions or react to external stimuli. Reputable agentic AI solutions never use customer data to train LLMs.

Contact Center 52

Contact Center AI Engineering CX 52

Execs In The Know

MARCH 10, 2025

How to scale artificial intelligence (AI) without losing the human touch, how to build resilient service models, and how to drive meaningful CX transformation in a rapidly shifting market. Leaders walked into sessions with big questions: How do we ensure AI doesnt erode customer trust? Case in point: Spirit Airlines AI transformation.

CX 64

CX AI CX Transformation Artificial Intelligence 64

Retently

NOVEMBER 27, 2024

The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. AI-powered strategies amplify these results, with 92% of retailers reporting positive ROI. These AI-driven touches create a seamless, engaging experience that keeps customers coming back.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Ameyo Callversations

JANUARY 12, 2022

One of those tools is conversational AI. The perks of conversational AI are ample, and this article will help fill in regarding them. First, conversational AI empowers organizations to diminish communication abrasion among contact center agents and customers. billion by 2025, growing at a CAGR of 24%. – Cognizant.

AI 52

AI Sales Contact Center Artificial Intelligence 52

CommBox

OCTOBER 11, 2021

By 2025, eCommerce global sales will amount up to a staggering number of $3.9 Trillion by 2025, as opposed to $2.4 Chatbots are AI-powered conversational assistants created to communicate with customers without human intervention. Go Omnichannel to Increase Your Customer Experience and Sales. Trillion today.

Sales 52

Sales Omnichannel Social Media Retail 52

Comm100

NOVEMBER 15, 2022

This is known as omnichannel customer engagement. Omnichannel platforms unify every channel into one system, from phone to live chat, so organizations can deliver the same quality of service across every channel. With an AI chatbot in place, customers receive instant responses at any time of the day.

Omnichannel 59

Omnichannel Contact Center Social Media CRM 59

CSAT.AI

APRIL 24, 2019

Quick Take for marvelous customer experience: Higher – Better quality service – Omnichannel – Upgrading Further – Above and beyond service – Prevention – Gamification – Personalization Faster – Faster service – Quicker resolution. There are standards of service. That is your mission.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Gaming 52

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Essential for an AI Transformation. Market Outlook for IVAs.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Execs In The Know

OCTOBER 6, 2022

trillion in 2025. Because of customers’ desire and lower total costs of ownership, Gartner predicts by 2025 we will see 80 percent of customer service operations embracing messaging channels. The switch to a digital dominant strategy helps promote a consistent, omnichannel experience for customers (and agents).

Retail 52

Retail E-commerce Contact Center Social Media 52

Hodusoft

AUGUST 21, 2024

After 2022, rapid advances in artificial intelligence (AI) and generative AI led to the development of chatbots and automated customer service tools. Growth in the Use of AI A study conducted by Gartner projects that the use of AI for BPO services will increase from six percent to 40 percent over the next two years.

Contact Center 52

Contact Center Legal Data Entry Social Media 52

Zendesk

APRIL 6, 2021

With today’s omnichannel support technology , self-service isn’t relegated to one platform. As more customers adopt mobile and digital technology , more companies will take an omnichannel approach to delivering self-service through a variety of support platforms. AI-powered chat and messaging. AI-powered chat and messaging.

Engineering 52

Engineering Omnichannel AI Customer Satisfaction 52

MattsenKumar

JUNE 6, 2021

Omnichannel Expertise . MattsenKumar’s Omnichannel Framework offers a good understanding of the technicalities and provides a clear understanding. While inbound contact centers must implement omnichannel expertise to offer first call resolution, outbound centers can leverage it to generate qualified leads with minimum effort.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52