DMG Consulting

APRIL 15, 2020

DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. What: Releases Future Contact Center Outlook, 2025 – 2040. The focus of much of the investment in service today is artificial intelligence (AI) and automation initiatives. 5 to 20 year vision and projected actions to achieve the future state.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

DMG Consulting

DECEMBER 3, 2024

CX 2025: Navigating the Mega Trends December 2024 2024 was another tumultuous year for the customer experience (CX) market with the entrance of many new artificial intelligence (AI)-enabled products. AI is an unprecedented game changer that we’re only beginning to understand, even as it evolves at an amazingly rapid pace.

CX 59

CX Artificial Intelligence Outlook AI 59

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. Its AI-powered predictive behavior analytics are designed to identify themes and patterns that drive action across touchpoints.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

DMG Consulting

SEPTEMBER 29, 2022

Expanded utilization in enterprise-wide activities, applications and AI initiatives. The outlook for the IA market is very positive. in 2022, 10% in the next three years, 2023 – 2025, and 9% in 2026. MEDIA ALERT. DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Essential for an AI Transformation. Market Outlook for IVAs.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

SugarCRM

OCTOBER 27, 2022

Gartner has reported that 80% of B2B sales interactions between suppliers and buyers will be at least partly through digital channels by 2025. Sugar Connect scoops up information from emails and calendar entries in both Google and Outlook without the user leaving their activity flow and uses that data to fill SugarCRM with zero effort.

B2B 26

B2B E-commerce CRM CX 26

SurveySensum

NOVEMBER 25, 2024

AI-Powered Insights : The tool leverages advanced analytics to uncover actionable customer experience trends. Top 19 Medallia Competitors and Alternatives Here are the 19 Best Medallia Competitors and Alternatives in 2025 that you can switch to. $17/month 4.7

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52