SurveySensum

APRIL 7, 2025

With ready-to-use survey templates , AI-powered insights, and customizable surveys, it makes gathering and analyzing data quick and easy. Source : G2 review, Mar 06, 2025 2. Source: G2 review, Feb 12, 2025 Unlock advanced survey features without breaking the bank! But Is SurveyMonkey Worth It? Source: G2 review, Oct 08, 2024 3.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases Future Contact Center Outlook, 2025 – 2040. When: Today, 3 March 2020.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Fonolo

NOVEMBER 11, 2022

AI-powered advanced speech recognition and natural language processing (NLP) allows IVR and chatbots to handle much, MUCH more sophisticated conversations and transactions. . Gartner says proactive or outbound customer engagement interactions will outnumber reactive interactions by 2025. What’s changed? Full Speed Ahead for 2023!

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

SurveySensum

DECEMBER 13, 2024

Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements. 5 Top 13 Jotform Competitors & Alternatives in 2025 1. 5 Top 13 Jotform Competitors & Alternatives in 2025 1.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

DMG Consulting

FEBRUARY 8, 2024

AI is the Tailwind for 2024 Contact Center Technology Investments On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and managers to ask about their top business priorities and technology investment plans for the following year.

Contact Center 48

Contact Center Technology Technology AI 48

DMG Consulting

SEPTEMBER 29, 2022

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report. Expanded utilization in enterprise-wide activities, applications and AI initiatives. What: Releases 2022 – 2023 Interaction Analytics for the Enterprise report . in 2022, 10% in the next three years, 2023 – 2025, and 9% in 2026.

Contact Center 48

Contact Center Outlook Text Analytics Actionable Insights 48

PeopleMetrics

JANUARY 20, 2025

When I wrote Listen or Die , text analytics was already emerging as the backbone of Voice of the Customer (VoC) programs. Even in 2017, machine learning (a form of AI) was recognized as essential to making sense of unstructured customer feedbackthose open-ended comments that tell you the "why" behind your scores.

Text Analytics 118

Text Analytics Machine Learning VOC AI 118

SurveySensum

SEPTEMBER 12, 2023

Do you know the mobile app industry is set to generate a whopping $613 billion in revenue by 2025? You can use SurveySensum’s AI Text Analytics software that automates the process of analyzing the data in real time with the help of machine learning. Now, you might be wondering – Is this really crucial?

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

PeopleMetrics

JANUARY 21, 2025

Fast forward to 2025, and while AI has revolutionized how we collect and analyze customer feedback, one truth remains: NPS isnt going anywhere. Instead, AI enhances what we can learn from NPS and how we can act on it. But even with AI, the human touch is more critical than ever to make those insights meaningful.

NPS 118

NPS AI Net Promoter Score E-commerce 118

PeopleMetrics

FEBRUARY 27, 2025

This was true in 2017 when I wrote Listen or Die and is still true in 2025. AI is now making this process faster and more efficient, but technology alone isnt enough! The best VoC programs combine AI-driven insights with human expertise to ensure findings are meaningful and actionable.

AI 62

AI VOC Text Analytics Social Media 62

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. 5) Zonka Feedback Businesses of all sizes looking to launch their own NPS programs and take action in real-time Customized surveys Journey-based NPS surveys Text analytics $24/month 4.7 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. AI-Powered Insights : The tool leverages advanced analytics to uncover actionable customer experience trends. However, this is a problem area for Medallia, as addressed by many users.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. Medallia : Medallia comes with deep analytics and robust reporting, especially for customer experience trends.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

JANUARY 6, 2025

So to make it easy for everyone involved in searching for alternatives to Google Forms we evaluated a lot of tools and came up with a list of 13 Google Forms competitors 2025. Top 13 Google Form Alternatives in 2025 Heres the top 13 list of Google Form alternatives 2025. Heres how we evaluated them. per month 4.2

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52

Lumoa

JANUARY 14, 2025

Anonymization for your exact needs Lumoa already had an AI that would anonymize your data, hiding personally identifying information that might be in a feedback. While that is still true, we know that not every survey you might send focuses on open text. Check them out!

NPS 78

NPS AI Close the Loop Text Analytics 78

SurveySensum

MARCH 21, 2025

Lets explore the top 9 NPS tools that integrate with HubSpot in 2025. Now, lets explore the best NPS tools that integrate with HubSpot in 2025. Top 9 NPS Tools That Integrate with HubSpot (2025) 1. AI-driven sentiment analysis is used to uncover hidden patterns in customer feedback. Why Integrate NPS Surveys with HubSpot?

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

PeopleMetrics

JANUARY 24, 2025

Today, in 2025, AI is supercharging how companies differentiate between CX and CS, analyze their intersections, and optimize both. And with the advent of AI agents, the entire customer experience journey is being radically changed. Lets revisit this lesson with a detailed look at how AI is impacting all of this.

AI 118

AI CX Customer Service Touchpoint 118

PeopleMetrics

FEBRUARY 6, 2025

And now, with AI reshaping nearly every part of VoC, has this changed? AI is making VoC programs smarter, faster, and more insightful, but no algorithm, machine learning model, or predictive analytics tool will ever replace the need for leadership to act on what customers are saying. AI can keep revealing insights.

VOC 62

VOC AI Text Analytics Predictive Analytics 62