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In tr od uc ti on [link] Agentic AI has emerged as a next-frontier concept in artificialintelligence, promising a paradigm shift in how businesses engage with customers. The Road Ahead: Competitive Advantage Through Agentic CX Between 2023 and 2025, agentic AI is evolving from experimental to essential.
The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificialintelligence (AI)-based IVAs. The post IVAs: Self-Service Solutions that Work appeared first on DMG Consulting.
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