SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

DECEMBER 13, 2024

Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements. 5 Top 13 Jotform Competitors & Alternatives in 2025 1. 5 Top 13 Jotform Competitors & Alternatives in 2025 1.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

CSAT.AI

DECEMBER 16, 2021

When it comes to BPO (Business Process Outsourcing), customer service is near the top, especially for large businesses. Remote and offshore work is a growing field with projections of growth to $19.5 Billion by 2025. Extreme climate, pandemics, and other economic forces can interfere with business.

Contact Center 109

Contact Center Entertainment Legal Retail 109

Intercom

APRIL 3, 2025

Traditionally, scaling support meant simply adding headcount, creating a linear relationship between business growth and support costs. The real cost: Slowed-down business growth, player churn due to poor experiences, damaged brand reputation.

Gaming 52

Gaming AI Start-ups Business Growth 52

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

CSAT.AI

AUGUST 7, 2019

Inward facing AI is a good start to incorporating AI into a business growth plan with more customers served in less time and with greater success. billion by 2025.”. It even alerts management when agents are being abusive toward customers and when agents are being abused themselves. Customer Facing AI.

AI 52

AI CX Sentiment Analysis Contact Center 52

CommBox

OCTOBER 11, 2021

By 2025, eCommerce global sales will amount up to a staggering number of $3.9 Trillion by 2025, as opposed to $2.4 Companies using sales chatbots can completely manage sales conversations from start to finish, automate service processes, improve efficiency and drive business growth. trillion in sales by 2025.

Sales 52

Sales Omnichannel Social Media Retail 52

CommBox

NOVEMBER 22, 2022

Gartner predicts that by 2025, customer service organizations that embed AI in their multichannel customer engagement platforms will elevate operational efficiency by 25%. Net Promoter Score (NPS) – NPS is another key metric that gauges the loyalty of customers to a brand and is essential for business growth.

CX 98

CX E-commerce Net Promoter Score NPS 98

Retently

NOVEMBER 27, 2024

The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. When customers feel understood, they’re more likely to return – and that’s a win for both customer satisfaction and business growth.

Sales 152

Sales Social Media Predictive Analytics Start-ups 152

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Intercom

JANUARY 28, 2025

Check out the 2025 Customer Service Transformation Report The end of customer service trends as we know them In evolution, trends describe gradual adaptations that emerge over time due to environmental pressures. Ready to dive straight into the data?

Customer Service 52

Customer Service AI Innovation Business Growth 52

SurveySensum

APRIL 23, 2025

A Quick Overview of Formstack Alternatives in 2025 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Starting at $99 per month 4.7 (5) It helps businesses run surveys, analyze collected data, and generate valuable insights to help drive business growth.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

Source : G2 , Medallia Review, Oct 7, 2024 Comparison Table of the Best Medallia Alternatives in 2025 Medallia Alternative Ideal For Best Features Price G2 Rating SurveySensum Best for medium to enterprise-level businesses looking to automate their CX program and leverage it to impact their bottom line. $17/month 4.7

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

NOVEMBER 26, 2024

SurveySensum – Platform Overview SurveySensum is an AI-enabled customer experience management software that provides end-to-end CX solutions that help you take prioritized actions impacting your bottom line and driving business growth. How is SurveySensum different from Qualtrics and Medallia?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

Experience Investigators

APRIL 3, 2025

Join us to explore key strategies that will help you prioritize CX across your organization: Aligning CX with Business Growth: Discover how to connect customer experience to measurable outcomes like revenue, retention, and competitive advantage. This is a recording of a LIVE webinar that took place on April 2, 2025.

Customer Experience 52

Customer Experience Business Growth CX AI 52

Gainsight

MARCH 31, 2025

This list is just the tip of the iceberg in terms of how expansion activities mapped to the customer lifecycle drive efficient business growth. Automate Tasks and Free Up CSMs to Focus on Growth As customer bases grow, CS teams often cant scale headcount at the same pace. Thats where automation becomes critical.

Customer Journey Map 52

Customer Journey Map Customer Acquisition B2B Education 52

SurveySensum

APRIL 18, 2025

Source: Capterra (March 2025) 2. Source: Capterra (January 2025) 4. Source: Capterra (March 2025) Knowing where it falls short, let’s now talk about what counts in choosing among the best online form builders. Beyond set themes, you cannot adjust layouts, sophisticated styling, or personalize the appearance.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

Shep Hyken

NOVEMBER 21, 2022

Business Leader) For decades the Net Promoter Score (NPS) has been a recognised metric of customer loyalty and a credible predictor of business growth and success. Companies are determining if certain customers are worth doing business with. Does a Company’s Social Purpose Impact Its Customer Loyalty?

Customer Service 12

Customer Service Net Promoter Score Government NPS 12