Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

CommBox

NOVEMBER 22, 2022

A good example of the CommBox 50-50™ approach would be Clal – a leading financial services and insurance provider that leverages CommBox’s smart chatbots to automatically handle 57% of ongoing customer requests. CSAT is The Total Number of 4 and 5 responses) / (Number of Total Responses) x 100 = % of satisfied customers.

CX 98

CX E-commerce Net Promoter Score NPS 98

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. But don’t worry! As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. But don’t worry! As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

NOVEMBER 25, 2024

Source : G2 , Medallia Review, Oct 7, 2024 Comparison Table of the Best Medallia Alternatives in 2025 Medallia Alternative Ideal For Best Features Price G2 Rating SurveySensum Best for medium to enterprise-level businesses looking to automate their CX program and leverage it to impact their bottom line.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 26, 2024

Cons: It does not have specialized survey tools like Qualtrics. It does not provide its users with many custom survey templates. Medallia integrates with a variety of other tools and software, allowing data to flow seamlessly across platforms. Looking for alternatives to Medallia that will match your needs and requirements?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

APRIL 18, 2025

Source: Capterra (March 2025) 2. Basic Question Types & Survey Logic Microsoft Forms is ideal for short, simple surveys, but if you want something that allows you to be creative with your questions, it may feel restricting. Source: Capterra (January 2025) 4. And who wants an experience like that?

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52