eglobalis

MARCH 30, 2025

This recognition has grown over the 2010s, to the point that Gartner predicted over 75% of organizations would abandon NPS as a sole success metric by 2025, but this did not happen yet. This closes the loop faster than traditional survey programs where findings might take weeks to disseminate. When an insight is identified (e.g.,

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

APRIL 15, 2025

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. How to close the feedback loop? What are VoC tools?

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

PeopleMetrics

APRIL 22, 2025

Lesson #13 Revisited: Show Me the ROIHow AI is Making the Business Case for VoC Even Stronger AI strengthens the business case for VoC programs by quantifying revenue at risk, prioritizing high-impact CX investments, and transforming customer feedback into a measurable revenue driver, helping secure executive buy-in with hard data.

AI 62

AI VOC Text Analytics NPS 62