eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. Next: We look at how businesses are shifting to real-time feedback channels to address these shortcomings.)

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer. How a CSAT survey can look like.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

PeopleMetrics

MARCH 20, 2025

Closing the loop on customer alerts is one of the most fundamental aspects of an effective VoC program. But despite all the advancements in AI, this is one area where technology hasnt dramatically changed the core principles of closing the loop.

Close the Loop 62

Close the Loop AI VOC B2C 62

PeopleMetrics

APRIL 17, 2025

What emerged is a modern roadmap for any company looking to build or evolve their Voice of Customer (VoC) program today. This is the ultimate checklist based on that work combining timeless VoC fundamentals with the incredible new possibilities AI brings to the table. Know where you are on your VoC journey. Still step one.

VOC 62

VOC AI Close the Loop Machine Learning 62

SurveySensum

APRIL 15, 2025

This is where Voice of Customer (VoC) tools come into play. VoC tools allow you to discover how your customers feel about your products and services, understand their expectations, and find ways to deliver the best customer experience possible. Let’s dive in and learn more about these VoC tools! What are VoC tools?

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

PeopleMetrics

APRIL 6, 2025

When I wrote Listen or Die back in 2017, we were already seeing how important mobile was becoming in the VoC world. You can build the slickest mobile dashboards around, but when it comes down to it, mobile still works best for one thing: helping operators close the loop quickly. This is table stakes in 2025.

VOC 62

VOC Close the Loop NPS AI 62