eglobalis

MARCH 30, 2025

Meanwhile, customers now interact with brands constantly through digital channels, generating a wealth of real-time signals. The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management.

AI 320

AI CX Sentiment Analysis Predictive Analytics 320

SurveySensum

FEBRUARY 4, 2025

month Have broad use case, from small to large business Top GDPR-Compliant Survey Platforms in 2025 Finding the right survey platform that balances solid features with GDPR compliance is a tall order. SurveySensum SurveySensum is an AI-enabled customer experience management tool with best-in-class GDPR compliance.

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

FEBRUARY 17, 2025

Top 5 Text Analytics Tools: A Quick Comparison Text Analytics Tools Standout Text Analytics Feature Ideal for Free Trial (AI Features) Pricing G2 Rating SurveySensum Tagging and Subtagging with AI in mere seconds, Plug and Play Medium to large size businesses $99/month yearly 4.6/5

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Closed-loop systems : The best customer experience management software lets teams assign tasks, automate follow-ups, and resolve customer inquiries fast.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. Qualtrics, Medallia, and SurveySensum – each platform brings unique strengths to improve customer experience management and enhance overall CX strategy.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52