Remove 2025 Remove Customer Service Sales Remove Machine Learning
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Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

eglobalis

This article explores what agentic AI truly means for B2B customer experience, how its being applied between 2023 and 2025, and what executives and CX leaders need to know to harness its potential. Rather than being limited to narrow tasks, they analyze context, plan actions, execute steps, and learn from outcomes.

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IVAs: Self-Service Solutions that Work

DMG Consulting

The new generation of intelligent self-service solutions are conversational and designed to allow customers to make their requests as if they were speaking or writing to a live agent in voice and digital channels. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them.