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Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

eglobalis

This article explores what agentic AI truly means for B2B customer experience, how its being applied between 2023 and 2025, and what executives and CX leaders need to know to harness its potential. The Road Ahead: Competitive Advantage Through Agentic CX Between 2023 and 2025, agentic AI is evolving from experimental to essential.

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IVAs: Self-Service Solutions that Work

DMG Consulting

The new generation of intelligent self-service solutions are conversational and designed to allow customers to make their requests as if they were speaking or writing to a live agent in voice and digital channels. The post IVAs: Self-Service Solutions that Work appeared first on DMG Consulting.