SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. 5) InMoment Large enterprise-level companies In-app surveys Customer segmentation Custom reporting and dashboard Contact their team for details 4.7 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

DECEMBER 13, 2024

Limited Customization Jotform lacks advanced customization options. So if you are looking for a tool with more nuanced customization options such as customizing survey design , colors and widgets, then this tool might not be ideal for you. 5 Top 13 Jotform Competitors & Alternatives in 2025 1.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. We’re moving towards a personalized omnichannel experience in B2B customer journeys.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

NOVEMBER 26, 2024

What is Qualtrics – Platform Overview Qualtrics is a web-based CX platform that enables you to create and run customizable surveys. It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. Cons: It does not have specialized survey tools like Qualtrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

Aquire

JANUARY 24, 2022

billion by 2025, at a Compound Annual Growth Rate (CAGR) of 21.9 Eighty-two percent of Indian customers surveyed have messaged a business to make a purchase or reservation. Take the assessment to find out. What is the future of chatbots? billion in 2020 to $13.9 Global chatbot adoption statistics. Collect Chat ). Facebook ).

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

CommBox

NOVEMBER 22, 2022

Business messages can eliminate the need for a customer to pick up a phone in the first place and remove the burden on call center agents. By adopting an omnichannel communication platform , you can route calls from your IVR system directly to messaging channels, and significantly reduce overloads and operational costs. .

CX 98

CX E-commerce Net Promoter Score NPS 98

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Brand Example: A key driver of customer loyalty for Amazon is its popular Amazon Prime membership program. But don’t worry! As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52