InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Many people think of customer experience (CX) software as just another dashboard portal that lets you view customer experience data. What Is CX Software?

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. 5) InMoment Large enterprise-level companies In-app surveys Customer segmentation Custom reporting and dashboard Contact their team for details 4.7 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 26, 2024

Cons: It does not have specialized survey tools like Qualtrics. It does not provide its users with many custom survey templates. This targeted approach means you won’t be overwhelmed by unnecessary metrics; instead, you can prioritize actions that will have the greatest effect on improving customer experience.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

Source : G2 , Medallia Review, Oct 7, 2024 Comparison Table of the Best Medallia Alternatives in 2025 Medallia Alternative Ideal For Best Features Price G2 Rating SurveySensum Best for medium to enterprise-level businesses looking to automate their CX program and leverage it to impact their bottom line.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

APRIL 15, 2025

Moreover, post discussing the issues with the relevant teams, you can remove the issue from the core and close the feedback loop with the customer. Top 11 Voice of the Customer Tools in 2025 To save you time and effort, weve shortlisted a list of the top VoC tools from the market based on their quality, cost-effectiveness, and performance.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

APRIL 18, 2025

Source: Capterra (March 2025) 2. Basic Question Types & Survey Logic Microsoft Forms is ideal for short, simple surveys, but if you want something that allows you to be creative with your questions, it may feel restricting. Source: Capterra (January 2025) 4. And who wants an experience like that?

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SurveySensum

MARCH 21, 2025

Lets explore the top 9 NPS tools that integrate with HubSpot in 2025. Why Integrate NPS Surveys with HubSpot? HubSpot is a powerhouse for customer relationship management, marketing automation, and sales. But without real-time customer feedback , how do you know if you’re truly delivering exceptional experiences?

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52