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How to scale artificial intelligence (AI) without losing the human touch, how to build resilient service models, and how to drive meaningful CXtransformation in a rapidly shifting market. The Moments of Brilliances session showcased real-world CXtransformations from Google, Sony PlayStation, Princess Cruises, and Bank OZK.
How to scale artificial intelligence (AI) without losing the human touch, how to build resilient service models, and how to drive meaningful CXtransformation in a rapidly shifting market. The Moments of Brilliances session showcased real-world CXtransformations from Google, Sony PlayStation, Princess Cruises, and Bank OZK.
According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machinelearning. With AI, you can get answers to most of your “why” questions.
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