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According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable. ” Build a cross-functional CX team: get the key players from the whole company (chief executives, heads of departments) onboard CXtransformation.
In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. What Is CX Software? Many people think of customer experience (CX) software as just another dashboard portal that lets you view customer experience data.
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