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Due to the COVID outbreak, digital transformation that was forecasted to happen in the next 5 years took place in just one, says Freshworks. . Companies that were expecting to move digitally in 2025 are already here. . Which is why Digital CXTransformation is required. Customer behavior has changed due to the pandemic.
In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. What Is CX Software? Many people think of customer experience (CX) software as just another dashboard portal that lets you view customer experience data.
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