Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.”

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Execs In The Know

MARCH 10, 2025

How to scale artificial intelligence (AI) without losing the human touch, how to build resilient service models, and how to drive meaningful CX transformation in a rapidly shifting market. Its a tension every CX leader is managing, including when to lean into AI, when to reinforce human touchpoints, and how to make them work together.

CX 94

CX AI CX Transformation Artificial Intelligence 94

Execs In The Know

MARCH 10, 2025

How to scale artificial intelligence (AI) without losing the human touch, how to build resilient service models, and how to drive meaningful CX transformation in a rapidly shifting market. Its a tension every CX leader is managing, including when to lean into AI, when to reinforce human touchpoints, and how to make them work together.

CX 64

CX AI CX Transformation Artificial Intelligence 64

SurveySensum

SEPTEMBER 14, 2020

Due to the COVID outbreak, digital transformation that was forecasted to happen in the next 5 years took place in just one, says Freshworks. . Companies that were expecting to move digitally in 2025 are already here. . Which is why Digital CX Transformation is required. What are your plans for digital CX transformation?

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. What Is CX Software? Many people think of customer experience (CX) software as just another dashboard portal that lets you view customer experience data.

CX 52

CX Social Media Contact Center Compliance 52