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CX 2025: The AI Revolution That Will Leave Your Business Behind

eglobalis

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success.

AI 284
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Lesson #4 Revisited: Text Analytics from Machine Learning to LLMs

PeopleMetrics

Even in 2017, machine learning (a form of AI) was recognized as essential to making sense of unstructured customer feedbackthose open-ended comments that tell you the "why" behind your scores. Machine learning allowed businesses to analyze thousands (or even millions) of comments, uncover trends, and act.

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Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

eglobalis

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. ”—offers a narrow and momentary transactional perspective on customer sentiment.

NPS 396
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Top 15 Qualtrics Competitors & Alternatives of 2025

SurveySensum

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. 5) 15 Best Qualtrics Alternatives and Competitors of 2025 Stop right there! After some research, I’ve listed out the top 15 Qualtrics competitors and alternatives for 2025. 5) Promoter.io

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7 Latest Call Center Technology You Haven’t Heard Of

Fonolo

Platforms that increase agent engagement through gamification, healthy competition, AI-powered analysis, and real-time feedback or praise will be standard in the contact center by 2025. However, as AI and machine learning become more advanced, smart knowledge management systems will make gig working feasible for the first time.

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Top GDPR Compliant Survey Platforms for 2025

SurveySensum

month Have broad use case, from small to large business Top GDPR-Compliant Survey Platforms in 2025 Finding the right survey platform that balances solid features with GDPR compliance is a tall order. 3 Which survey platforms are best for GDPR compliance in 2025? It offers built-in tools to anonymize and delete data upon request.

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15 Best SurveyMonkey Alternatives & Competitors [2025]

SurveySensum

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.