2025, ML and Predictive Analytics - Tech Customer Success

Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. The emergence of advanced data analytics and real-time feedback mechanisms presents a transformative opportunity for organizations to transcend the constraints of NPS.

NPS

NPS Customer Feedback Net Promoter Score B2C

Intelligent automation (IA) benefits, components, and examples

Zendesk

OCTOBER 4, 2023

AI makes intelligent automation possible using these techniques: Machine learning (ML) : A type of AI that utilizes algorithms to learn from the data it acquires. There is some merit to this concern, as a report from Gitnux predicts that AI will replace 85 million jobs by 2025.

Artificial Intelligence

Artificial Intelligence Sentiment Analysis AI Machine Learning

Tech Customer Success

Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

Intelligent automation (IA) benefits, components, and examples

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