PeopleMetrics

FEBRUARY 11, 2025

Imagine walking into your office and seeing not just your current NPS score, but AI-predicted trends and suggested specific actions to improve it. But here's what excites me most - AI doesn't just show us what happened yesterday; it helps predict what might happen tomorrow.

VOC 77

VOC AI NPS Technology 77

SurveySensum

FEBRUARY 4, 2025

month Have broad use case, from small to large business Top GDPR-Compliant Survey Platforms in 2025 Finding the right survey platform that balances solid features with GDPR compliance is a tall order. You can design customizable surveys NPS , CSAT, CES, CSI, ENPS, Product Onboarding, and more This is not open-source.

Compliance 52

Compliance Start-ups Healthcare AI 52

InteractionMetrics

JANUARY 31, 2025

This guide covers the top customer satisfaction survey companies of 2025. Amplitude Research Amplitude Research offers full-service survey administration and diverse customer research surveys, including net promoter score (NPS) and client testimonials. One unique feature that we love is how each client is assigned a Ph.D.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. SurveyMonkey lets you create surveys for measuring CSAT, employee engagement, NPS , market research, etc., It is comparatively easy to use and execute.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

RateMyService

APRIL 14, 2025

Background In collaboration with the Institute of Customer Experience, Kenya , we gathered insights from 200+ CX professionals between February and March 2025, through our experience management platform. The rest continue to report on traditional indicators like NPS or CSATimportant, but often too abstract for the boardroom.

CX 52

CX Scorecard Finance NPS 52

SurveySensum

DECEMBER 2, 2024

It is a robust customer experience solution aimed at helping businesses make sense of NPS , predict churn rates, and get customer feedback. Best Features: Multi-mode integration: CAWI, CATI, CAPI in a survey Flexible, logic-based design of questionnaire using IdCode Easy data export to several format (.sav,xlsx,csv)

Sentiment Analysis 52

Sentiment Analysis Start-ups Customer Feedback AI 52

SurveySensum

APRIL 7, 2025

Source : G2 review, Mar 06, 2025 2. Source: G2 review, Feb 12, 2025 Unlock advanced survey features without breaking the bank! NPS, CES, CSAT surveys, and more Launch any type of survey you want – product, onboarding, CSI, pulse or more – and go beyond the NPS , CES, and CSAT surveys.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

DECEMBER 30, 2024

CustomerGauge is well known for its advanced capability in customer loyalty measurement via NPS; however, it doesnt have the perfect solution for every business. While it shines in NPS insights, CustomerGauge falls short in a few key areas. Top 10 CustomerGauge Alternatives in 2025 1.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success.

AI 372

AI CX Sentiment Analysis Net Promoter Score 372

SurveySensum

FEBRUARY 17, 2025

5 Top 5 Text Analytics Tools In 2025 Heres a detailed comparison of the best 5 text analysis tools of the 2025 market to help you choose the perfect one for extracting actionable customer insights. Businesses use text analytics for various purposes, such as: Customer Experience Management : Analyzing NPS , CSAT, and survey responses.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Why is NPS ® going up or down? Net Promoter Score Net Promoter Score , or often, NPS, is a numerical part of the Net Promoter System, customer metric. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

DECEMBER 13, 2024

Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements. 5 Top 13 Jotform Competitors & Alternatives in 2025 1. 5 Top 13 Jotform Competitors & Alternatives in 2025 1.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Heart of the Customer

JUNE 24, 2021

So, Gartner predicted that, by 2025, 75% of companies will stop using NPS to measure their customer support program. I’m calling BS. Now, I am a bit jealous, because it’s great click bait. I can just picture the folks at Gartner sitting around, thinking, “Wow – Forrester got a lot of interest when they predicted […].

Net Promoter Score 68

Net Promoter Score NPS CX 68

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. SurveyMonkey lets you create surveys for measuring CSAT, employee engagement, NPS , market research, etc., It is comparatively easy to use and execute.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

CommBox

NOVEMBER 22, 2022

Gartner predicts that by 2025, customer service organizations that embed AI in their multichannel customer engagement platforms will elevate operational efficiency by 25%. Net Promoter Score (NPS) – NPS is another key metric that gauges the loyalty of customers to a brand and is essential for business growth.

CX 98

CX E-commerce Net Promoter Score NPS 98

Totango

FEBRUARY 11, 2022

Technology research firm Gartner projects that by 2025, 80% of B2B interactions between suppliers and buyers will be digital. Go beyond the passive collection of NPS scores by proactively collecting customer feedback via interviews, polls, heatmap software, and other community engagement initiatives.

B2B 114

B2B Customer Experience B2C Net Promoter Score 114

Aquire

DECEMBER 21, 2021

This may be a great way to innovate before your competitors, too, as some of these technologies are expected to grow fast — AR/VR technology is predicted to have the fastest growth until 2025. Most companies have mechanisms to capture customer feedback, such as NPS or CSAT surveys. Giveup : Quit data silos.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Zendesk

DECEMBER 1, 2020

Customer feedback can be indirect—like purchasing behavior or how customers use your product or service and direct—like pain points customers share with agents or via NPS surveys. 80 percent of customer service organizations will have abandoned native mobile apps in favor of messaging for a better customer experience by 2025.

Technology 98

Technology Technology AI Artificial Intelligence 98

eglobalis

AUGUST 19, 2024

Introduction We’re not here to drive the final nail into the coffin of NPS. While the Net Promoter Score (NPS) has long been heralded as the go-to metric for gauging customer loyalty, sentiment, and ”satisfaction”, it’s clear that NPS alone isn’t sufficient—a topic we’ve explored before.

NPS 471

NPS Net Promoter Score VOC Actionable Insights 471

Execs In The Know

OCTOBER 6, 2022

trillion in 2025. Because of customers’ desire and lower total costs of ownership, Gartner predicts by 2025 we will see 80 percent of customer service operations embracing messaging channels. ‘Tis the Season for Digitalization. Despite staggering inflation, consumer spending has hardly let up. Global e-commerce sales reached $4.9

Retail 52

Retail E-commerce Contact Center Social Media 52

1 to 1

OCTOBER 30, 2024

Despite the diversity, the findings led to five discoveries relevant to all business verticals heading into 2025. As a result, NPS rose to the 70s while CSAT and answer rates broke records at the vacation rentals company. It drove a focus on the numbers, not service,” said Luke Squires, operations director, Sykes Holiday Cottages.

Contact Center 26

Contact Center Transportation Retail Entertainment 26

CSM Practice

FEBRUARY 8, 2023

With the value of the software-as-a-service (SaaS) market estimated to hit $225 billion in the US by 2025 , the industry offers lucrative opportunities for tech entrepreneurs. Net Promoter Score Net Promoter Scores (NPS) assess the likelihood that customers will recommend your goods and services to their friends, family, and colleagues.

Net Promoter Score 52

Net Promoter Score Customer Acquisition Innovation NPS 52

Retently

NOVEMBER 27, 2024

The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. Gather Feedback: Use tools like CSAT and NPS surveys to collect insights on what’s working and where you can improve.

Sales 150

Sales Social Media Predictive Analytics Start-ups 150

1 to 1

JULY 25, 2024

Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric. The Inadequacies of NPS NPS is centered on a single question: “How likely are you to recommend us?” Read the original here.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

PeopleMetrics

JANUARY 21, 2025

Net Promoter Score (NPS) has been a cornerstone of Voice of the Customer (VoC) programs for decades. As I wrote in Listen or Die in 2017, NPS is simple, powerful, and universally understooda trusted measure of how well youre building loyalty among your customers. Instead, AI enhances what we can learn from NPS and how we can act on it.

NPS 118

NPS AI Net Promoter Score E-commerce 118

SurveySensum

JULY 13, 2023

You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

SEPTEMBER 12, 2023

Do you know the mobile app industry is set to generate a whopping $613 billion in revenue by 2025? Several companies have seen their response rates double when using in-app NPS surveys instead of traditional email surveys. Now, you might be wondering – Is this really crucial? Let’s find the answer. Why Launch In-App Surveys?

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

PeopleMetrics

APRIL 17, 2025

The Ultimate VoC Checklist for 2025 (In the Age of AI) Get executive buy-in. NPS, CSAT, key drivers these are still essential for measurement and benchmarking. This is the ultimate checklist based on that work combining timeless VoC fundamentals with the incredible new possibilities AI brings to the table. Still step one.

VOC 62

VOC AI Close the Loop Machine Learning 62

PeopleMetrics

APRIL 1, 2025

At the end of the day, if someones bonus is connected to a VoC metricwhether its NPS, CSAT, survey response rates, or alert follow-upstheyre going to care more about that metric. If you tie bonuses to NPS too soonwithout understanding your averagesyou risk setting goals that are too easy, too hard, or just not relevant.

VOC 62

VOC NPS AI 62

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Without further ado, here are our top picks for Customer Experience Management Software in 2025. What Is CX Software?

CX 52

CX Social Media Contact Center Compliance 52

Retently

APRIL 24, 2025

According to Optimoves 2025 Marketing Fatigue Report , 70% of users unsubscribed from at least one brand in the last 90 days because of too many messages. Then tie it to real metrics: Unsubscribe rates Email engagement CSAT / NPS around communication Thats how you turn your preference center from a form into a feature.

Customer Experience 90

Customer Experience Legal Compliance Start-ups 90

SurveySensum

DECEMBER 14, 2023

NPS has long been a go-to metric for businesses seeking to gauge customer loyalty and satisfaction. However, as businesses adapt to changing consumer behaviors and expectations, a critical question emerges – ‘ Is NPS still relevant in the ever-changing business environment? ’ Why NPS is Not a Good Metric?

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

Lumoa

MARCH 31, 2025

Lumoa Product News for March 2025 Hey everyone! To give an example, you could now analyze NPS responses beside responses that dont have a score, but still feature open text. The post Product News March 2025 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started!

AI 78

AI Touchpoint NPS Start-ups 78

SurveySensum

MARCH 21, 2025

Already using HubSpot but also want to launch the NPS program? Now you are stuck between constantly switching between HubSpot and your NPS platform. If this sounds similar then you need an NPS tool that integrates with HubSpot and can make your life a little easier! Now which NPS tools integrate best with HubSpot?

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. 5) Retently Businesses of all sizes looking for a flexible and scalable survey tool No-code survey creation Automated follow-ups Precise NPS measurement $25/month 4.7 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Source : G2 , Medallia Review, Oct 7, 2024 Comparison Table of the Best Medallia Alternatives in 2025 Medallia Alternative Ideal For Best Features Price G2 Rating SurveySensum Best for medium to enterprise-level businesses looking to automate their CX program and leverage it to impact their bottom line.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52