eglobalis

MARCH 30, 2025

For years, metrics such as the limited Net Promoter Score (NPS) and customer satisfaction (CSAT) surveys have been the backbone of CX perceived measurements along some other metrics and data. In sum, while surveys like NPS are easy to administer and benchmark, they often fail to capture the depth, immediacy, and drivers of customer sentiment.

AI 349

AI CX Sentiment Analysis Predictive Analytics 349

Aquire

DECEMBER 21, 2021

This may be a great way to innovate before your competitors, too, as some of these technologies are expected to grow fast — AR/VR technology is predicted to have the fastest growth until 2025. Most companies have mechanisms to capture customer feedback, such as NPS or CSAT surveys. For example, do you practice social listening?

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Without further ado, here are our top picks for Customer Experience Management Software in 2025. What Is CX Software?

CX 52

CX Social Media Contact Center Compliance 52