Execs In The Know

MARCH 21, 2025

As organizations continue their race toward digital transformation, our latest research report, the 2025 CX Leaders Trends & Insights: Corporate Edition in partnership with TELUS Digital , dives into the numbers, challenges, and opportunities shaping the future of CX. They see one brand. Want the full story?

CX 52

CX Artificial Intelligence AI Omnichannel 52

SurveySensum

APRIL 14, 2025

Top 10 Product Feedback Tools in 2025 1. Explore the top10 Google Forms alternatives in 2025. UseResponse UseResponse is an omnichannel customer support software and combines 10+ communication channels, including email, Facebook, Twitter, WhatsApp, etc. 5) Userpilot $249/month No Yes Live chat 4.6 (5) 5) Usersnap $73.71/month

NPS 52

NPS Start-ups Customer Service Customer Satisfaction 52

DMG Consulting

APRIL 2, 2025

of respondents in DMGs annual worldwide survey of customer experience (CX) business and IT goals conducted in December 2024, making it the second-highest technology investment for contact centers in 2025. These are some of the reasons that WFM was selected by 40.8%

Artificial Intelligence 59

Artificial Intelligence CX Contact Center AI 59

1 to 1

DECEMBER 19, 2024

Thats always been the case but as we head into 2025, things feel different. As we head in 2025, here are 5 major trends that will reshape the way CX is delivered in the contact center. Contact centers traditionally tend to be very segmented, but in 2025 those silos will start breaking down.

CX 26

CX Contact Center Customer Experience Sentiment Analysis 26

SurveySensum

JANUARY 16, 2025

Their support involves, but is not limited to the following: Self-help articles and videos Omnichannel support experience via Email, Live Chat, Phone Support, etc Dedicated CX Manager Implementation support Onsite support CX consultation Text Analysis Qualtrics : Qualtrics offers text and sentiment analysis tools only on its advanced levels.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Hodusoft

MARCH 13, 2025

Experience Innovation with HoduSoft at Convergence India Expo 2025 HoduSoft is excited to announce its participation in the 32nd Convergence India Expo , scheduled from March 19-21, 2025, at Bharat Mandapam, Pragati Maidan, New Delhi. Why Attend Convergence India Expo 2025? Visit Our Booth & Explore Next-Gen Solutions!

Innovation 52

Innovation Contact Center Omnichannel Social Media 52

DMG Consulting

SEPTEMBER 6, 2024

Given the benefits of GenAI-enabled CAI solutions, their potential to deliver an outstanding multimodal and omnichannel self-service experience, and consumers’ growing preference for helping themselves, this IT sector is well-positioned to experience triple-digit revenue growth during the next five years.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Execs In The Know

MARCH 21, 2025

As organizations continue their race toward digital transformation, our latest research report, the 2025 CX Leaders Trends & Insights: Corporate Edition in partnership with TELUS Digital , dives into the numbers, challenges, and opportunities shaping the future of CX. They see one brand. Want the full story?

CX 59

CX Artificial Intelligence AI Omnichannel 59

Aquire

FEBRUARY 3, 2022

Omnichannel customer service is the key. To start exploring how you can apply this strategy and meet rising customer expectations, we’ve put together this omnichannel customer service guide. What is omnichannel customer service? What is the difference between multichannel and omnichannel customer service?

Omnichannel 52

Omnichannel Customer Service Social Media Touchpoint 52

Comm100

DECEMBER 16, 2024

They want to provide omnichannel support to their customers without sacrificing on service quality. How to Automate Customer Service in 2025 Automating customer service in 2025 requires businesses to fully embrace advanced AI technologies and integrate them into existing departments and workflows.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

Comm100

NOVEMBER 23, 2022

Personalized support through omnichannel expands. Omnichannel customer engagement software offers a solution. Omnichannel platforms connect every channel together so agents gain a 360-degree view of every customer they speak. The personalization opportunities of omnichannel are only limited by the services connected.

Customer Service 98

Customer Service Omnichannel CRM Contact Center 98

Zendesk

OCTOBER 17, 2022

trillion in value by 2025. An omnichannel support platform that integrates all brands, global contact centers, and support channels into one service solution can help improve the customer experience. The Fourth Industrial Revolution (4IR) technologies are expected to create up to $3.7

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

DECEMBER 13, 2024

Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements. 5 Top 13 Jotform Competitors & Alternatives in 2025 1. 5 Top 13 Jotform Competitors & Alternatives in 2025 1.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

DECEMBER 30, 2024

Top 10 CustomerGauge Alternatives in 2025 1. ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

FEBRUARY 17, 2025

Omnichannel Data Analysis Customer feedback comes from various channels, including emails, surveys, chatbots, social media, and support tickets. 5 Top 5 Text Analytics Tools In 2025 Heres a detailed comparison of the best 5 text analysis tools of the 2025 market to help you choose the perfect one for extracting actionable customer insights.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Zendesk

JULY 22, 2022

It’s no surprise that 90 percent of consumers want an omnichannel experience. Providing 24/7 omnichannel service makes it easier for customers to reach out for support. By 2025, 95 percent of customer service interactions will be supported by AI. It’s convenient for customers and gives them more control of their experience.

AI 98

AI Artificial Intelligence Omnichannel Machine Learning 98

Execs In The Know

FEBRUARY 11, 2025

Working with a top AI for CX vendor removes this burden from engineers shoulders while ensuring customers get the seamless experiences they want and deserve by offering an optimal combination of multimodal and omnichannel interactions. on the main stage. We hope to see you there! Contributed blog post by Quiq.

Contact Center 52

Contact Center AI Engineering CX 52

Aquire

AUGUST 27, 2021

The holy grail for retailers in recent years has been omnichannel. But, despite the largely unified experience an omnichannel approach provides, it has still been possible to clearly delineate between these channels and touchpoints (e.g. And with good reason. ecommerce vs. in-store). That vision has never really become a reality.

Retail 98

Retail Technology Technology AI 98

Lumoa

JUNE 23, 2021

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Omnichannel Communication While omnichannel communication has been around for a while, it only caught on in the decade gone by, thanks to a proliferation of handheld devices.

Contact Center 78

Contact Center Artificial Intelligence Omnichannel ML 78

CommBox

JANUARY 26, 2022

Indeed, that same study predicted more than 36 million US workers will work from home by 2025 – up 87% on pre-pandemic levels. Instead of having different people handle each communication method, consider using an omnichannel approach through which your team can see all customer communication under one roof. It’s hardly surprising.

Omnichannel 98

Omnichannel Social Media Start-ups Sales 98

Hodusoft

MAY 24, 2022

billion by 2025 from USD 11.5 Most organizations are preferring cloud-based omnichannel contact center software to their on-prem counterparts owing to their benefits that outweigh the latter. . during the forecast period, reaching USD 36.1 billion in 2020” .

Contact Center 98

Contact Center Finance Omnichannel Customer Relationship Management 98

Execs In The Know

MARCH 10, 2025

Topics ranged from navigating AI adoption roadblocks to rethinking customer service structures in an omnichannel world. Join us in San Diego, CA, September 17-19, 2025. People & Process Workshops: Focused on aligning people, processes, and technology, these sessions bridged operational efficiency with CX excellence.

CX 94

CX AI CX Transformation Artificial Intelligence 94

SurveySensum

JANUARY 16, 2025

Their support involves, but is not limited to the following: Self-help articles and videos Omnichannel support experience via Email, Live Chat, Phone Support, etc Dedicated CX Manager Implementation support Onsite support CX consultation Text Analysis Qualtrics : Qualtrics offers text and sentiment analysis tools only on its advanced levels.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Customer Think

SEPTEMBER 21, 2024

As we hurtle towards 2025, TV is rapidly evolving into a powerful, data-driven platform. eMarketer estimates that addressable TV advertising will reach $6 billion next year in the United States alone.

Omnichannel 64

Omnichannel 64

CommBox

OCTOBER 11, 2021

By 2025, eCommerce global sales will amount up to a staggering number of $3.9 Trillion by 2025, as opposed to $2.4 Omnichannel Communication – Chatbots make your brand more approachable to customers by operating on multiple digital platforms such as instant messaging apps, social media, SMS, online portals and more.

Sales 52

Sales Omnichannel Social Media Retail 52

Comm100

NOVEMBER 15, 2022

This is known as omnichannel customer engagement. Omnichannel platforms unify every channel into one system, from phone to live chat, so organizations can deliver the same quality of service across every channel. And the more questions resolved by the bot, the faster the support for customers who need human help.

Omnichannel 59

Omnichannel Contact Center Social Media CRM 59

Ameyo Callversations

OCTOBER 22, 2021

Here are a few reasons that explain why a top-notch customer experience is the need of the hour: Enable a superior omnichannel experience To improve brand loyalty & differentiation Expanding new customer Base. What makes a Good Customer Experience?

AI 98

AI CX Artificial Intelligence Touchpoint 98

Aquire

JANUARY 24, 2022

billion by 2025, at a Compound Annual Growth Rate (CAGR) of 21.9 But, with omnichannel trends telling us that businesses will increasingly try to unify customer touchpoints and data, chatbots will also become part of a whole customer support framework. Take the assessment to find out. What is the future of chatbots? in mobile apps).

Real Estate 98

Real Estate Healthcare AI Artificial Intelligence 98

Retently

NOVEMBER 27, 2024

The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. Whether it’s introducing a subscription model, going global, or creating a seamless omnichannel experience, diversifying revenue streams ensures your business is ready to grow in any market condition.

Sales 150

Sales Social Media Predictive Analytics Start-ups 150

CSAT.AI

APRIL 24, 2019

Quick Take for marvelous customer experience: Higher – Better quality service – Omnichannel – Upgrading Further – Above and beyond service – Prevention – Gamification – Personalization Faster – Faster service – Quicker resolution. There are standards of service.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Gaming 52

CommBox

NOVEMBER 22, 2022

By adopting an omnichannel communication platform , you can route calls from your IVR system directly to messaging channels, and significantly reduce overloads and operational costs. . Business messages can eliminate the need for a customer to pick up a phone in the first place and remove the burden on call center agents.

CX 98

CX E-commerce Net Promoter Score NPS 98

Execs In The Know

MARCH 10, 2025

Topics ranged from navigating AI adoption roadblocks to rethinking customer service structures in an omnichannel world. Join us in San Diego, CA, September 17-19, 2025. People & Process Workshops: Focused on aligning people, processes, and technology, these sessions bridged operational efficiency with CX excellence.

CX 64

CX AI CX Transformation Artificial Intelligence 64

Execs In The Know

OCTOBER 6, 2022

trillion in 2025. Because of customers’ desire and lower total costs of ownership, Gartner predicts by 2025 we will see 80 percent of customer service operations embracing messaging channels. The switch to a digital dominant strategy helps promote a consistent, omnichannel experience for customers (and agents).

Retail 52

Retail E-commerce Contact Center Social Media 52

DMG Consulting

MARCH 18, 2025

CCaaS: What to Assess Before You Invest March 18, 2025 View this article on the publisher’s website The contact center-as-a-service (CCaaS) market is in the advantageous position of outperforming many other contact center IT sectors due to its critical core capabilitymanaging omnichannel inbound and outbound interactionsas well as its breadth (..)

Contact Center 48

Contact Center Artificial Intelligence Outlook Predictive Analytics 48

MattsenKumar

JUNE 6, 2021

Omnichannel Expertise . MattsenKumar’s Omnichannel Framework offers a good understanding of the technicalities and provides a clear understanding. While inbound contact centers must implement omnichannel expertise to offer first call resolution, outbound centers can leverage it to generate qualified leads with minimum effort.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

DMG Consulting

APRIL 17, 2025

April 17, 2025 View this article on the publisher’s website Consumers have made their sales and servicing preferences clear: They want to help themselves whenever possible. With CX, Theres a Disconnect Between Expectations and Reality. AI Can Help.

AI 48

AI CX Contact Center Artificial Intelligence 48