DMG Consulting

APRIL 15, 2020

DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases Future Contact Center Outlook, 2025 – 2040. When: Today, 3 March 2020.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

SurveySensum

NOVEMBER 26, 2024

Customer Insights and AI Capabilities Qualtrics: Qualtrics is known for its advanced analytics features for using AI and machine learning to enhance text analytics, sentiment analysis, and predictive modeling. It also focuses on automating insights for faster decision-making.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

DMG Consulting

SEPTEMBER 29, 2022

Historical speech analytics is considered essential in many contact centers, and text analytics is delivering critical insights into the burgeoning volume of text-based interactions. The outlook for the IA market is very positive. in 2022, 10% in the next three years, 2023 – 2025, and 9% in 2026.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52