SurveySensum

FEBRUARY 17, 2025

Top 5 Text Analytics Tools: A Quick Comparison Text Analytics Tools Standout Text Analytics Feature Ideal for Free Trial (AI Features) Pricing G2 Rating SurveySensum Tagging and Subtagging with AI in mere seconds, Plug and Play Medium to large size businesses $99/month yearly 4.6/5

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Fonolo

NOVEMBER 11, 2022

Gartner says proactive or outbound customer engagement interactions will outnumber reactive interactions by 2025. Predictive analytics help with staffing and can track and record how things like product rollouts affect call volume. . Smarter self-service tools are powering this adjacent trend: pro-active self-service.

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Aquire

DECEMBER 21, 2021

There’s so much intriguing tech to look into, such as: Artificial intelligence and chatbots Augmented reality and virtual reality Voice and visual search tools Artificial design intelligence Predictive analytics Cobrowsing technology Internet of Things (IoT). Giveup : Quit data silos.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Lets dive in to uncover which of these top contenders – Qualtrics vs SurveyMonkey – emerges as the best choice for you!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

NOVEMBER 27, 2024

The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. Predicting Trends and Driving Growth Once you’ve mastered the basics, advanced analytics can take your strategies to the next level. Use buyer journey mapping to see where customers drop off.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

Execs In The Know

MARCH 7, 2025

Forrester predicts that by 2025, GenAI will orchestrate less than 1% of core business processes, leaving the bulk of digital operations to traditional, rule-based automation. Next: Build scalable solutions that create value across the customer journey from predictive analytics to agent assist tools.

AI 52

AI CX Artificial Intelligence Predictive Analytics 52

DMG Consulting

APRIL 13, 2022

In the future, we expect to see predictive analytics used to align WFM recommendations and schedules with contact centers’ core routing and queuing engines to improve the customer and agent experience while increasing productivity and reducing costs.”. said Donna Fluss, President of DMG Consulting LLC. “In

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable. Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Ameyo Callversations

MARCH 2, 2022

billion by 2025, growing at a CAGR of 24% – Cognizant. Many contact centers use artificial intelligence to predict their customers’ behavior, including how many calls they can expect to receive during a shift. AI plays a key role in driving analytics and discovery in Contact Centers.

Contact Center 52

Contact Center Artificial Intelligence AI Sentiment Analysis 52

Gainsight

FEBRUARY 27, 2025

Thats why Diversity, Equity, and Inclusion (DEI) remains a top priority going into 2025. Additionally, he is the Co-Founder of Dataplant, an Agentic AI platform that employs predictive analytics to aid businesses in proactively driving revenue through hyper-personalized customer interactions.

AI 52

AI Pharmaceutical Education Predictive Analytics 52

Zendesk

OCTOBER 4, 2023

There is some merit to this concern, as a report from Gitnux predicts that AI will replace 85 million jobs by 2025. Many employees are hesitant to embrace AI for fear of job displacement. But the study also estimates that AI will create approximately 97 million new jobs.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Aquire

AUGUST 2, 2021

Here are some things chatbots can do: Hold a human-like conversation Answer user questions Collect and analyze data Guide users through processes Use predictive analytics to provide personalized services to the users. million by 2025, with “symptoms checking” accounting for the largest share of the market.

Machine Learning 59

Machine Learning Healthcare Predictive Analytics AI 59

1 to 1

JULY 29, 2022

According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020. Businesses can capture a wider range of audiences if they work on putting a more personal touch side by side with automation and predictive analytics today,” Lee says.

Manufacturing 29

Manufacturing Artificial Intelligence Contact Center Retail 29

SugarCRM

APRIL 13, 2023

Forrester predicts AI-powered platforms will grow to $37 billion by 2025. Why should this matter to sales leaders? Predictive analytics based on previous sales data, market trends, and other factors can be used to forecast the effect of different pricing strategies on sales and revenues.

Sales 26

Sales Artificial Intelligence AI Predictive Analytics 26

1 to 1

JULY 25, 2024

Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. Proactive and Predictive Insights Traditional NPS feedback often reflects past interactions, which may lose relevance over time.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. So, let’s dig further to help you choose between the best of the two options – Medallia vs Qualtrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

PeopleMetrics

FEBRUARY 6, 2025

AI is making VoC programs smarter, faster, and more insightful, but no algorithm, machine learning model, or predictive analytics tool will ever replace the need for leadership to act on what customers are saying. AI can predict customer churn, but only human leadership can implement the changes needed to stop it. Not really.

VOC 62

VOC AI Text Analytics Predictive Analytics 62

Execs In The Know

MARCH 7, 2025

Forrester predicts that by 2025, GenAI will orchestrate less than 1% of core business processes, leaving the bulk of digital operations to traditional, rule-based automation. Next: Build scalable solutions that create value across the customer journey from predictive analytics to agent assist tools.

AI 52

AI CX Artificial Intelligence Predictive Analytics 52