Fonolo

NOVEMBER 11, 2022

Gartner says proactive or outbound customer engagement interactions will outnumber reactive interactions by 2025. Predictive analytics help with staffing and can track and record how things like product rollouts affect call volume. . Smarter self-service tools are powering this adjacent trend: pro-active self-service.

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable. Text Analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. AI-Enabled Text Analytics Identify the top issues of customers with the help of AI text analytics software within seconds and reduce complaints considerably.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52