eglobalis

MARCH 30, 2025

This recognition has grown over the 2010s, to the point that Gartner predicted over 75% of organizations would abandon NPS as a sole success metric by 2025, but this did not happen yet. Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

Aquire

DECEMBER 21, 2021

This may be a great way to innovate before your competitors, too, as some of these technologies are expected to grow fast — AR/VR technology is predicted to have the fastest growth until 2025. For example, do you practice social listening? RELATED: Innovation in the Retail Industry: The Future of Customer Experience.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Which is why Digital CX Transformation is required. Customer behavior has changed due to the pandemic.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Without further ado, here are our top picks for Customer Experience Management Software in 2025. What Is CX Software? Lets discuss which CX platform is best for your company.

CX 52

CX Social Media Contact Center Compliance 52