DMG Consulting

FEBRUARY 20, 2025

Contact Center Key Technology Trends for 2025: AI Leads the Charge Based on findings from a recent DMG Consulting survey, 2025 is shaping up to be an excellent year for technology investments in contact centers. Automated quality management (AQM) came in fourth place as an IT investment priority in 2025, selected by 28.0%

Contact Center 62

Contact Center Technology Technology AI 62

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases Future Contact Center Outlook, 2025 – 2040. When: Today, 3 March 2020.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

SurveySensum

APRIL 7, 2025

SurveyMonkey: Cost The extensive features and settings can be overwhelming for new users, and the advanced features and detailed analytics are only available in the higher-tier plans, which can be quite costly. Source : G2 review, Mar 06, 2025 2. Source: G2 review, Oct 08, 2024 3. Source: G2 , Jan 28, 2021 7.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

DECEMBER 13, 2024

Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements. 5 Top 13 Jotform Competitors & Alternatives in 2025 1. 5 Top 13 Jotform Competitors & Alternatives in 2025 1.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable. Text Analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

JANUARY 16, 2025

AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds. The dashboard leverages AI to automatically pinpoint the most critical data points, eliminating the need for manual selection and providing comprehensive, actionable reports effortlessly.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Fonolo

NOVEMBER 11, 2022

Gartner says proactive or outbound customer engagement interactions will outnumber reactive interactions by 2025. Text analytics do a similar deep dive on written interactions, mining conversations for emotions and patterns so businesses can understand how customers feel about the service they’ve received. .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

DMG Consulting

FEBRUARY 8, 2024

anticipate using AI by the end of 2025; and 25.9% Interaction (speech and text) analytics (IA) is the fourth-highest technology investment category for contact centers in 2024 (28.6%). We began with this question because it’s top of mind for most executives. The survey found that 28% of contact centers are already using AI; 37.1%

Contact Center 48

Contact Center Technology Technology AI 48

DMG Consulting

SEPTEMBER 29, 2022

Historical speech analytics is considered essential in many contact centers, and text analytics is delivering critical insights into the burgeoning volume of text-based interactions. in 2022, 10% in the next three years, 2023 – 2025, and 9% in 2026.

Contact Center 48

Contact Center Outlook Text Analytics Actionable Insights 48

DMG Consulting

APRIL 17, 2025

April 17, 2025 View this article on the publisher’s website Consumers have made their sales and servicing preferences clear: They want to help themselves whenever possible. With CX, Theres a Disconnect Between Expectations and Reality. AI Can Help.

AI 48

AI CX Contact Center Artificial Intelligence 48

PeopleMetrics

JANUARY 20, 2025

When I wrote Listen or Die , text analytics was already emerging as the backbone of Voice of the Customer (VoC) programs. Fast forward to 2025, and weve entered a new era of text analytics. The Big Picture: A Collaborative Future LLMs are in the process of revolutionizing text analytics.

Text Analytics 118

Text Analytics Machine Learning VOC AI 118

SurveySensum

SEPTEMBER 12, 2023

Do you know the mobile app industry is set to generate a whopping $613 billion in revenue by 2025? You can use SurveySensum’s AI Text Analytics software that automates the process of analyzing the data in real time with the help of machine learning. Now, you might be wondering – Is this really crucial?

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

PeopleMetrics

JANUARY 21, 2025

Fast forward to 2025, and while AI has revolutionized how we collect and analyze customer feedback, one truth remains: NPS isnt going anywhere. As discussed in a previous blog post , AI-powered text analytics processes these responses at scale, identifying themes and sentiments that explain promoter or detractor behavior.

NPS 118

NPS AI Net Promoter Score E-commerce 118

PeopleMetrics

FEBRUARY 27, 2025

This was true in 2017 when I wrote Listen or Die and is still true in 2025. Text Analytics for Deeper Insights AI-powered natural language processing (NLP) can quickly analyze open-ended survey responses at scale, identifying common themes, emerging issues, and sentiment shifts. Starting a VoC program can feel overwhelming.

AI 62

AI VOC Text Analytics Social Media 62

SurveySensum

DECEMBER 14, 2023

Gartner already predicts that 75% of businesses will abandon NPS as a reliable metric by 2025. Note: Use Text Analytics Software to analyze and evaluate open-ended feedback. So, Is NPS Still Relevant – Yes Many business experts and market researchers believe that NPS is obsolete.

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. 5) Zonka Feedback Businesses of all sizes looking to launch their own NPS programs and take action in real-time Customized surveys Journey-based NPS surveys Text analytics $24/month 4.7 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

APRIL 23, 2025

A Quick Overview of Formstack Alternatives in 2025 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Starting at $99 per month 4.7 (5) Text Analytics : This feature helps analyze open-ended text responses from survey participants.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

JANUARY 6, 2025

So to make it easy for everyone involved in searching for alternatives to Google Forms we evaluated a lot of tools and came up with a list of 13 Google Forms competitors 2025. Top 13 Google Form Alternatives in 2025 Heres the top 13 list of Google Form alternatives 2025. Heres how we evaluated them. per month 4.2

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52

SurveySensum

NOVEMBER 26, 2024

Customer Insights and AI Capabilities Qualtrics: Qualtrics is known for its advanced analytics features for using AI and machine learning to enhance text analytics, sentiment analysis, and predictive modeling. It also focuses on automating insights for faster decision-making.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

Lumoa

JANUARY 14, 2025

The Table lets you look at all those scores and compare them against each other: New analytics features for surveys without text For a long while, Lumoa has prided itself on having some of the best text analytics software in the world. What a year of releases for Lumoa. That’s all folks! Thanks for reading!

NPS 78

NPS AI Close the Loop Text Analytics 78

SurveySensum

MARCH 21, 2025

Lets explore the top 9 NPS tools that integrate with HubSpot in 2025. Now, lets explore the best NPS tools that integrate with HubSpot in 2025. Top 9 NPS Tools That Integrate with HubSpot (2025) 1. If this sounds similar then you need an NPS tool that integrates with HubSpot and can make your life a little easier!

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

APRIL 18, 2025

Source: Capterra (March 2025) 2. Source: Capterra (January 2025) 4. Source: Capterra (March 2025) Knowing where it falls short, let’s now talk about what counts in choosing among the best online form builders. AI-Powered Text Analytics Bid farewell to manual number-crushing.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SurveySensum

APRIL 15, 2025

Top 11 Voice of the Customer Tools in 2025 To save you time and effort, weve shortlisted a list of the top VoC tools from the market based on their quality, cost-effectiveness, and performance. Thematic Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

PeopleMetrics

JANUARY 24, 2025

Today, in 2025, AI is supercharging how companies differentiate between CX and CS, analyze their intersections, and optimize both. Root Cause Analysis Across Touchpoints As I have mentioned in recent blog posts , AI-powered text analytics dives into unstructured feedback to reveal whats driving customer sentiment.

AI 118

AI CX Customer Service Touchpoint 118

PeopleMetrics

FEBRUARY 6, 2025

AI Can Enhance VoC, But Leadership Still Drives Change As I have covered in previous blog posts , theres no doubt AI is improving VoC execution, including: Analyze a huge volume of customer comments in real time using text analytics. Detect patterns in feedback to predict churn or dissatisfaction before it happens.

VOC 62

VOC AI Text Analytics Predictive Analytics 62

PeopleMetrics

APRIL 22, 2025

Lesson #4 Revisited: Text Analytics from Machine Learning to LLMs Learn how large language models are revolutionizing VoC programs by delivering nuanced feedback analysis, dynamic topic discovery, and actionable summaries, while highlighting the essential role of human judgment in driving meaningful customer experience improvements.

AI 62

AI VOC Text Analytics NPS 62