SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

eglobalis

MARCH 30, 2025

This recognition has grown over the 2010s, to the point that Gartner predicted over 75% of organizations would abandon NPS as a sole success metric by 2025, but this did not happen yet. In sum, while surveys like NPS are easy to administer and benchmark, they often fail to capture the depth, immediacy, and drivers of customer sentiment.

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

InteractionMetrics

JANUARY 31, 2025

The best firms do more than simply collect customer feedbackthey help you interpret data, identify pain points, and enhance customer satisfaction. This guide covers the top customer satisfaction survey companies of 2025. It covers their research services, their strengths, and how they can help businesses make data-driven decisions.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. 5 NVivo Advanced data management and visualization tools, qualitative data analysis solution Businesses of all sizes Contact the team 4.1/5

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Hodusoft

OCTOBER 2, 2024

” AI can easily identify unintentional misinformation, discrepancies, as well as potential errors by scanning all available structured and unstructured data sources to get a clear picture. By doing that, it can immediately alert healthcare providers before mistakes occur. A quarter were in the pilot stage.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

PeopleMetrics

JANUARY 16, 2025

Fast forward to 2025, and while AI is beginning to enhance these platforms, human expertise remains just as critical to their success! Sentiment Analysis (Happening) AI-powered sentiment analysis helps companies gauge customer emotions through unstructured data (open ended comments) across feedback channels. And at scale.

AI 71

AI VOC Sentiment Analysis E-commerce 71

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52