Remove 2025 Remove VOC Remove Voice of the Customer
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Lesson #15 Revisited: You Can’t Do This Alone – Building the Right Internal Team for VoC in the Age of AI

PeopleMetrics

No matter how talented you are as a customer experience or market research professional, you need a team to build and sustain a world-class Voice of the Customer (VoC) program. This is as true in 2025 as it was in 2017. Your Best Friend in VoC? In this lesson, were focusing on the internal help youll need.

VOC 109
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AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

Meanwhile, customers now interact with brands constantly through digital channels, generating a wealth of real-time signals. In sum, while surveys like NPS are easy to administer and benchmark, they often fail to capture the depth, immediacy, and drivers of customer sentiment.

AI 356
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Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis

ECXO

” This provides a limited and momentary glimpse into customer sentiment. Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025.

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Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

eglobalis

”—offers a narrow and momentary transactional perspective on customer sentiment. Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner.

NPS 490
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15 Best SurveyMonkey Alternatives & Competitors [2025]

SurveySensum

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

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10 CustomerGauge Alternatives to Redefine Customer Success

SurveySensum

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Top 10 CustomerGauge Alternatives in 2025 1.

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DMG Consulting Releases 2021 – 2022 Interaction Analytics Product and Market Report

DMG Consulting

It also covers broader applications of IA throughout the enterprise, including its value in operationalizing the findings from voice-of-the-customer (VoC), customer journey analytics (CJA) and customer experience (CX) solutions. in 2022, and 10% in the next three years, 2023 – 2025.