Execs In The Know

FEBRUARY 6, 2024

Gartner predicts that by 2026, 60% of large enterprises will employ a TX strategy, aiming for world-class customer and employee advocacy levels. It’s about the sum of all individual experiences and impressions with a company, including online and offline interactions.

CX 102

CX Business Growth Technology Technology 102

ECXO

NOVEMBER 16, 2023

By 2026, two-thirds of business leaders expect to adopt GenAI to enhance customer service, according to Insight Enterprises. Like me, you’ll have read lots of stories in your feeds about how ChatGPT, the most famous GenAI tool on the block, is predicted to cause ‘ internet-level disruption ‘.

AI 194

AI CX Customer Experience Artificial Intelligence 194

Customer Think

SEPTEMBER 10, 2024

With the World Cup coming to New Jersey and the greater New York area in 2026, the time is now to create positive fan experience moments. The 2026 Soccer World Cup final promises historic attendance. And the recent Paris Olympic Games and Paralympic Games inspire us to think about how to improve fan experience management […]

Gaming 52

Gaming CX Technology Technology 52

Intercom, Inc.

MARCH 28, 2022

Gartner predicts that by 2026, 60% of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels. Instead, we must recognize that happy, empowered employees are the key to happy, empowered customers.

Business Growth 228

Business Growth Touchpoint Sales Technology 228

CommBox

DECEMBER 26, 2021

According to predictions, the global digital signature market size is will grow 33% annually by 2026, from USD 4.0 billion by 2026. . The more they will use it, the more companies will be obligated to provide it. billion in 2021 to USD 16.8 Shifting your organization to digital signatures can benefit you in a number of ways.

Omnichannel 98

Omnichannel Real Estate Invoicing Legal 98

Fonolo

FEBRUARY 2, 2023

According to Gartner , Conversational AI will reduce contact center agent labor costs by $80 Billion in 2026. With higher agent efficiency and improved First Call Resolution, you can expect to see a lower cost of operations for your call center. DID YOU KNOW?

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

Customer Think

SEPTEMBER 19, 2023

By 2026 1 in 5 customer interactions that come through the contact centre will be from machines. The increase in non-human interactions is being driven by the proliferation of digitally-enabled devices and will trigger a seismic shift in how brands interact with customers.

Customer Experience 58

Customer Experience Technology Technology 58

Zonka Feedback

JANUARY 10, 2024

billion by 2026. Be it sharing promotional messages, conducting marketing research, or even surveying your customers – everything is possible with emails. According to Statista , there are more than 4.26 billion active email users and is estimated to grow to 4.73

Customer Feedback 52

Customer Feedback 52

Comm100

NOVEMBER 15, 2022

billion USD in growth from 2021 to 2026. It’s clear that digital learning tools have been a net benefit for schools and students, and there’s no sign of slowing down. The education technology market is expected to see $133.05 High support volumes.

Education 18

Education Compliance Technology Technology 18

CSAT.AI

SEPTEMBER 22, 2022

billion by 2026. Conversational AI (CAI) helps with the scaling of personalized customer attention and interaction sought across industries. CAI is a growing trend with a worldwide market projected to grow substantially from USD 6.8 billion to USD 18.4 How a Conversational AI Interaction Works.

AI 101

AI Sentiment Analysis Machine Learning Start-ups 101

Zonka Feedback

JUNE 30, 2023

billion by 2026. Check out the top SaaS Customer Feedback Questions to drive product growth and business success. The Software as a Service (SaaS) industry is experiencing unprecedented growth, with market projections expected to reach a staggering $374.48

Actionable Insights 52

Actionable Insights Customer Feedback 52

Logicalware

JANUARY 25, 2022

This year, it’s made the list again with Gartner predicting 60% of large enterprises will use it to transform their business models by 2026. Total Experience (TX) was pegged by Gartner as one of the top technology trends to watch in 2021.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Hodusoft

MARCH 17, 2022

million by 2026. Top Benefits of Auto Dialer software You Should Know in 2022. The global auto dialer software market is expected to reach $6.6 Auto dialer software market growth is driven by the significant rise in the number of call centers combined with improvements in business productivity standards.

E-commerce 98

E-commerce Sales Customer Relationship CRM 98

CSAT.AI

JUNE 14, 2023

By 2026 it’s expected that 20% of inbound customer service contacts will be from machine customers ( Gartner ) Companies have been using bots for years. You can’t have a successful business without that knowledge. It was only a matter of time before customers would be using them too.

Customer Experience 69

Customer Experience Sentiment Analysis CX AI 69

Fonolo

JANUARY 18, 2022

Experts predict that the contact center software market share is expected to reach $75 billion USD by 2026, a value almost triple its 2020 value. FACT: Customers continued to purchase products online, either via online websites or through the phone, and request information from businesses remotely.

Contact Center 81

Contact Center Omnichannel Technology Technology 81

Fonolo

SEPTEMBER 11, 2018

Conventional wisdom is that the job [of bank teller] – held by almost a half-million Americans – is entering a sharp decline.

AI 89

AI Customer Service Contact Center Artificial Intelligence 89

Hodusoft

MAY 10, 2023

between 2021 and 2026. The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3%

Social Media 100

Social Media Customer Satisfaction Artificial Intelligence CRM 100

CSAT.AI

APRIL 26, 2023

billion between 2022 and 2026. Your customers don’t want to break out in a sweat over service either. Small Businesses and Entrepreneurs Research by the Global Call Center Outsourcing Market projects call center outsourcing to grow by $21.72 That was up 10% over 2021 and projected to increase this year and beyond.

Customer Service 83

Customer Service Sentiment Analysis Sports Start-ups 83

CommBox

JULY 6, 2021

billion by 2026. The size of the global market of customer journey analytics (CJA) is expected to increase from USD 8.3 A number of factors including the need for a seamless consumer experience, better engagement, and the desired business outcomes will drive the need for more journey analytics insights. . Source: Data Bridge.

Touchpoint 98

Touchpoint CX Social Media Customer Acquisition 98

Ameyo Callversations

NOVEMBER 16, 2021

As per Statista , The global AI market is projected to explode to $126 Billion by 2026 from $17B in 2020. 51% of companies are incorporating AI to improve and personalize their customer experience and enhance customer engagement. – Salesforce.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Comm100

FEBRUARY 21, 2023

It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. There’s no question that the use of AI in customer service is on the rise. Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3% from 2023 to 2030. So why all this interest?

AI 77

AI Customer Service CX Retail 77

Ameyo Callversations

JULY 12, 2022

As per Accenture’s analysis on this subject, the key clinical healthcare AI applications have the potential to create annual savings of $150 billion by 2026 for the U.S. It is geared up to redefine the healthcare industry’s bottom lines. healthcare economy.

Healthcare 98

Healthcare AI Artificial Intelligence Technology 98

Lumoa

NOVEMBER 17, 2022

AI-powered customer support could save businesses $80 billion in labor costs by 2026. . “Conversational AI makes agents more efficient and effective while improving the customer experience.”. Chatbot Customer Support. Chatbots are a popular CX trend moving into 2023.

E-commerce 78

E-commerce Customer Experience Social Media Artificial Intelligence 78

CSAT.AI

JANUARY 18, 2023

Gartner even predicts that by 2026 75% of customer service calls will be because of loneliness. Sometimes they just want to talk to another human being period. After an extended time of forced isolation, the need for person to person contact is prized.

Customer Service 86

Customer Service AI Sentiment Analysis CX 86

Execs In The Know

FEBRUARY 13, 2023

Gartner predicts that by 2026, 10% of current live contact center interactions will be automated using artificial intelligence —the holy grail that chatbots never found. But where chatbots never truly lived up to their promise, generative AI is set to usher in a major business revolution.

AI 52

AI Contact Center Artificial Intelligence Machine Learning 52

DMG Consulting

SEPTEMBER 6, 2024

Revenue from CAI implementations is expected to grow by more than 200% in 2025 and 2026, and at least 100% in the following three years, 2027 – 2029. DMG estimates the total addressable market (TAM) for CAI solutions is immense, as over 95% of companies are using outdated IVR systems.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

DMG Consulting

SEPTEMBER 29, 2022

in 2022, 10% in the next three years, 2023 – 2025, and 9% in 2026. While this IT segment has reached an important maturity milestone, the opportunities and uses for it are just getting started. DMG expects the number of seats in the IA market to increase by 11.5%

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

Zendesk

JUNE 16, 2021

billion by 2026 , while the global CRM market size is estimated to reach $96.5 Make no mistake, though—ERPs and CRMs are key for sales teams. These tools are often at the top of the list of potential business solutions. The ERP software market is expected to reach $78.41 billion by 2028.

CRM 59

CRM Manufacturing Real Estate Construction 59

DMG Consulting

JUNE 1, 2022

Furthermore, we expect this IT segment to experience a 50% growth in customers in the following two years, 2025 and 2026.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

CommBox

JUNE 25, 2023

In fact, Gartner predicts that implementing a “Connected rep” strategy in Customer Service functions will improve Contact Center efficiency by 30% by 2026. This paradigm shift has liberated companies from the constraints of the persistent equation, ushering in the era of autonomy. A great opportunity with great rewards awaiting.

AI 52

AI Customer Service Net Promoter Score Contact Center 52

Execs In The Know

JUNE 9, 2023

According to a Gartner report , one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% Today, AI is paving the way for personalized, efficient, and engaging interactions that leave customers delighted and businesses thriving. of interactions today that are automated using AI.

AI 52

AI Predictive Analytics Sentiment Analysis Artificial Intelligence 52

DMG Consulting

APRIL 13, 2022

DMG expects the WFM market to grow by 11% in 2022 and 2023, 12% in 2024 and 2025, and 11% in 2026. The increased activity in the market attracted new vendors, and the WFM market is now growing nicely, a trend that DMG expects to continue as long as the vendors keep delivering promised innovations.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Fonolo

SEPTEMBER 11, 2018

Conventional wisdom is that the job [of bank teller] – held by almost a half-million Americans – is entering a sharp decline.

AI 52

AI Customer Service Contact Center Artificial Intelligence 52

Hodusoft

NOVEMBER 9, 2022

billion by 2026. Top IP PBX Software and Service Providers in the UK The VoIP market has seen remarkable growth in the past few years and is expected to grow further at a CAGR of 9.08%. According to a Research and Markets report , VoIP market share in the UK will be worth $ 4.83

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Hodusoft

OCTOBER 14, 2022

trillion USD by 2026. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

DMG Consulting

AUGUST 16, 2022

Furthermore, we expect this IT segment to experience a 50 percent growth in customers for the following two years, 2025 and 2026. DMG estimates that the number of customers using IVAs will increase by more than 100 percent in each of the next three years, between calendar years 2022 and 2024.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Ameyo Callversations

AUGUST 24, 2022

billion by 2026. On the one hand, 69% of consumers prefer using chatbots to get instant responses ( Source ). On the other, the Conversational AI market is expected to reach the mark of US$18.4 But that’s not all of it. Here, we will cover some of the key statistics around conversational AI and trends in the advanced chatbot ecosystem.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52