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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

AI and Personalized Learning: The Future of CX Education Artificial Intelligence (AI) has the potential to transform how we teach and learn CX. AI-powered learning tools can offer personalized learning paths that adapt to a learner’s specific needs, progress, knowledge gaps, and strengths. Why is it not happening yet?

Education 473
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Fast-Track Support Success with Support Ticket Analysis

SurveySensum

It helps you decode what customers are asking for, track the right help desk ticket metrics, and use smart customer support analytics (and yes, a bit of AI) to stop issues before they blow up. All of this sets the stage for what really matterslets understand how AI and machine learning help in support ticket analysis.

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What Happens After Delighted Shuts Down?

SurveySensum

The beloved CX tool that so many businesses relied on for collecting customer feedback, running NPS surveys, and closing the loop on customer experience is being sunset by 2026. Delighted, once the go-to tool for lightweight NPS surveys and quick CX feedback, is officially being sunset by 2026. ” Yes, it’s true.

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Delighted Shuts Down in 2026 – 16 Alternatives to Migrate in the Next 12 Months

Retently

Enterprise Suites & Research Powerhouses Conclusion June 30, 2026, is circled on every Delighted customer’s calendar, when the platform is scheduled to sunset. Wait until Q2 2026 and you risk rushed roll-outs, missing data, and frustrated stakeholders. Plug-and-Play Freemium Survey Builders 2. Ecommerce-Focused Platforms 3.

NPS 78
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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture. 📆 June 18, 2025 at 9:30am PDT, 12:30pm EDT, 5:30pm BST

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Top 5 AI Chatbot Best Practices, for the Ultimate Customer Experience

Customer Think

Designed to enhance the overall customer experience, AI-powered chatbots are widely used across industries, including financial services and insurance, telecommunication, Ecommerce and healthcare. The global chatbot market is projected to grow at a compound annual rate of approximately 25% through 2026. While […].

AI 138
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How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)

ECXO

Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying. Let’s continue.

AI 194